Caley McHenry
Melvindale
Summary
Dynamic animal care professional with extensive experience at Hallidays Pet Resort, excelling in animal handling and behavior observation. Proven track record in enhancing client satisfaction through effective communication and tailored training programs. Recognized for implementing sanitation protocols and fostering team efficiency, ensuring optimal health standards for all animals in care.
Professional animal care specialist with strong background in maintaining high standards of cleanliness and animal welfare. Proven ability to work collaboratively in team settings and adapt to changing needs. Skilled in handling, feeding, and monitoring animals, ensuring safe and comfortable environment. Reliable and results-focused, consistently delivering quality care and support.
Overview
2027
2027
years of professional experience
Work History
Kennel Technician
Hallidays Pet Resort
- Supervised daily operations and care for various animal species in kennel environment.
- Assisted in training new staff members, contributing to team efficiency and knowledge retention.
- Executed safety protocols to maintain optimal health standards for all animals in facility.
- Scheduled pet care services to improve workflow and enhance client satisfaction.
- Observed animal behavior and health, providing necessary interventions in a timely manner.
- Supported the development of enrichment activities to promote animal well-being and engagement.
- Delivered exceptional customer service when interacting with pet owners and potential adopters, addressing concerns and answering questions about animal care.
- Trained new kennel technicians on best practices to guarantee consistent quality of care across the team.
- Improved animal health care through regular health checks and administration of necessary medications.
Dog Trainer
Joey Luke’s Dog Training
01.2022 - Current
- Developed customized training programs to address individual dog behavior issues.
- Implemented positive reinforcement techniques to enhance obedience and socialization skills.
- Conducted group training sessions, fostering a supportive environment for pet owners and their dogs.
- Assessed dog behavior and progress, providing feedback to owners on effective training methods.
- Collaborated with team members to refine training strategies and improve client satisfaction.
- Organized workshops for pet owners, educating them on canine care and behavior management.
- Mentored junior trainers in effective handling techniques and client communication skills.
- Analyzed training outcomes to identify areas for program enhancement and increased effectiveness.
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Maintained clean training arena for group classes.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Strengthened relationships between handlers and working dogs by facilitating bonding exercises designed to build trust and mutual understanding.
- Offered guidance on selecting suitable equipment such as leashes, collars, and harnesses that promote proper handling techniques while walking or training dogs.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Maintained detailed records of each dog''s progress throughout the duration of training programs, enabling data-driven adjustments when needed.
- Increased client retention by establishing trust and rapport with both dogs and their owners throughout the training process.
- Conducted in-home visits to assess potential environmental factors contributing to dog behavioral issues, providing tailored recommendations for improvement.
- Developed individualized plans for addressing aggression issues, improving safety within clients'' homes and communities.
- Enhanced dogs'' obedience levels by implementing customized training programs tailored to their specific needs.
- Assisted local animal shelters by providing training sessions for rescued dogs, increasing their chances of successful adoption.
- Improved client satisfaction with personalized training sessions, focusing on achieving specific behavioral goals set by pet owners.
- Addressed separation anxiety issues in dogs by implementing gradual acclimatization strategies, reducing stress for pets and owners.
Kennel Technician Supervisor
Joey Luke’s Dog Training
Northville, MI
08.2021 - 01.2022
- Streamlined inventory management for pet supplies, reducing waste and ensuring availability.
- Led team meetings to discuss operational improvements and address staff concerns effectively.
- Built strong relationships with local vendors to secure discounts on essential supplies, reducing overall operating costs for the facility.
- Improved kennel efficiency by implementing new cleaning and maintenance protocols.
- Reduced stress levels in animals by creating structured daily routines, incorporating exercise, playtime, and socialization opportunities.
Kennel Technician
Camp Canine
Taylor, MI
04.2016 - 07.2019
- Monitored animal health and behavior, ensuring optimal care and safety standards.
- Maintained cleanliness of kennel facilities, adhering to hygiene protocols and safety regulations.
- Assisted in feeding and administering medications to animals as per veterinarian instructions.
- Engaged with pet owners, providing updates on their pets' wellbeing and addressing inquiries.
Restaurant Hostess
Outback Steakhouse
Southgate, MI
04.2015 - 04.2016
- Collaborated with team members to streamline service flow during peak hours.
- Monitored wait times, adjusting seating strategies for improved efficiency.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Restaurant Hostess
Carrabba' Italia Grill
Southgate, MI
03.2013 - 03.2015
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation systems efficiently to optimize seating arrangements.
- Assisted servers by communicating guest needs and preferences promptly.
- Handled customer inquiries and resolved issues to enhance guest satisfaction.
- Maintained cleanliness and organization of waiting areas and dining spaces.
- Trained new staff on hosting procedures and customer service standards.
Education
High School Diploma -
Melvindale High School
Melvindale, MI06.2012
Skills
- Sanitation protocols
- Patience and resilience
- Animal handling expertise
- Care monitoring
- Behavior observation
- Safety monitoring
- Animal restraint techniques
- Record keeping
- Canine behavior
- Animal bathing
- Animal monitoring
- Kennel maintenance
- Feeding management
- Attention to detail
- Multitasking Abilities
- Customer service
- Honest and dependable
- Medication administration
- Animal care
Timeline
Dog Trainer
Joey Luke’s Dog Training
01.2022 - Current
Kennel Technician Supervisor
Joey Luke’s Dog Training
08.2021 - 01.2022
Kennel Technician
Camp Canine
04.2016 - 07.2019
Restaurant Hostess
Outback Steakhouse
04.2015 - 04.2016
Restaurant Hostess
Carrabba' Italia Grill
03.2013 - 03.2015
Kennel Technician
Hallidays Pet Resort
High School Diploma -
Melvindale High School