Summary
Overview
Work History
Education
Skills
Timeline
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Caley Sensenbrenner

Elk River,MN

Summary

Proven Recovery Agent with a track record of enhancing customer service and legal compliance at 11th Hour Recovery.

Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations, and ideal customer experiences.


Overview

15
15
years of professional experience

Work History

Recovery Agent

11th Hour Recovery
05.2024 - 07.2024

I drove around all day and look for cars up for repo

Cashier

Beaudry Marathon
01.2023 - 05.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Bar Owner

The Dawghouse, Me and My Fiance
02.2019 - 11.2021
  • Ensured legal compliance with local liquor licensing laws and regulations in order to maintain business operations without interruption.
  • Implemented employee training programs focused on product knowledge, sales techniques, and customer service skills to improve overall team performance.
  • Enhanced bar atmosphere with well-chosen music, lighting, and decor to create a welcoming environment for patrons.
  • Established security protocols to ensure the safety of guests and employees while maintaining a fun atmosphere conducive to enjoyable nightlife experiences.

Bar Manager

Bill Salonic, Robin Phillip
09.2009 - 07.2019
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.

Education

GED -

West High School
Oshkosh, WI
2008

Skills

  • Professional telephone etiquette
  • Debt Negotiation
  • Skip Tracing
  • Legal Compliance
  • Friendly
  • Hard Working
  • Works Well with others
  • Can work any Schedule

Timeline

Recovery Agent

11th Hour Recovery
05.2024 - 07.2024

Cashier

Beaudry Marathon
01.2023 - 05.2024

Bar Owner

The Dawghouse, Me and My Fiance
02.2019 - 11.2021

Bar Manager

Bill Salonic, Robin Phillip
09.2009 - 07.2019

GED -

West High School
Caley Sensenbrenner