Caley Servin
Centennial,USA
Summary
Psychology graduate with a solid mental health background in evidence-based practices. Experienced in counseling and behavioral health, skilled in active listening, crisis de-escalation, and behavioral analysis. Known for building client trust and maintaining professionalism under pressure. Proficient in communication and collaboration to achieve positive outcomes, dedicated to empowering individuals to enhance emotional well-being and reach personal goals.
Overview
3
3
years of professional experience
Work History
Case Manager
Intervention Services
Golden, CO
03.2026 - Current
- Oversaw progress of 100+ cases through systematic follow-ups, adjusting plans to ensure optimal outcomes.
- Facilitated client access to essential resources by establishing connections with community services and support networks.
- Ensured compliance with regulations and confidentiality requirements through meticulous documentation of all cases.
- Oversaw ongoing case management, adapting strategies in response to evolving circumstances and new information.
- Guided clients in establishing attainable goals while delivering continuous encouragement and support throughout the objective achievement process.
- Orchestrated seamless transitions between levels of care through development of comprehensive discharge plans and resource coordination.
Delivery Driver
Chili House
Fort Collins, CO
06.2023 - 02.2025
- Communicated delivery issues to management
- Built strong customer relationships to foster loyalty
- Stayed composed and professional in high-pressure situations
- Resolved tensions through active listening and problem-solving
Education
Bachelor of Sciences - Psychology
Colorado State University
Fort Collins, CO01.2025
Skills
- Conflict Resolution
- Task Management
- Detail-Oriented Approach
- Emotional Resilience
- Intervention Management
- Attentive Listening
- Adaptability to New Challenges
SCHOLARSHIPS & AWARDS
Colorado Merit Scholarship (2020–2024), CSU Tuition + Promise (2020–2024) Total award: $37,800., Federal Higher Education Emergency Relief Grants (2020–2025): CRR+SA & ARP grants totaling $5,250 for continued enrollment during COVID-19.
Timeline
Case Manager
Intervention Services
03.2026 - Current
Delivery Driver
Chili House
06.2023 - 02.2025
Bachelor of Sciences - Psychology
Colorado State University