Caley Servin
Littleton,CO
Summary
Psychology graduate with a strong background in behavioral health and member support. experienced in crisis de-escalation, active listening, and behavioral analysis, i excel at building trust with clients and maintaining professionalism under pressure. My dedication to empowering individuals is complemented by my ability to communicate effectively and collaborate with diverse teams to enhance emotional well-being and achieve personal goals.
Overview
3
3
years of professional experience
Work History
Case Manager
Intervention Services
Golden, CO
03.2026 - Current
- Facilitated client access to essential resources by establishing connections with community services and support networks.
- Oversaw progress of 75+ cases through systematic follow-ups, adjusting plans to ensure optimal outcomes.
- Guided clients in establishing attainable goals while delivering continuous encouragement and support throughout the objective achievement process.
- Ensured compliance with regulations and confidentiality requirements through meticulous documentation of all cases.
- Orchestrated seamless transitions between levels of care through development of comprehensive discharge plans and resource coordination.
- Oversaw ongoing case management, adapting strategies in response to evolving circumstances and new information.
Delivery Driver
Chili House
Fort Collins, CO
06.2023 - 02.2025
- Built strong customer relationships to foster loyalty.
- Communicated delivery issues to management.
- Resolved tensions through active listening and problem-solving.
- Stayed composed and professional in high-pressure situations.
Education
Bachelor of Science - Psychology
Colorado State University
Skills
- Conflict Resolution
- Task Management
- Detail-Oriented Approach
- Emotional Resilience
- Intervention Management
- Attentive Listening
- Adaptability to New Challenges
SCHOLARSHIPS & AWARDS
Colorado Merit Scholarship (2020–2024), CSU Tuition + Promise (2020–2024) Total award: $37,800., Federal Higher Education Emergency Relief Grants (2020–2025): CRR+SA & ARP grants totaling $5,250 for continued enrollment during COVID-19.
Timeline
Case Manager
Intervention Services
03.2026 - Current
Delivery Driver
Chili House
06.2023 - 02.2025
Bachelor of Science - Psychology
Colorado State University