Cali Hernandez

Restaurant-server

Texas Roadhouse

10.2021 - Current

Cultivated warm relationships with regular customers.
Answered phone calls with bright energy to greet the guest
Was able to communicate clearly and efficiently through phone calls
Kept server areas clean and stocked to increase efficiency while working tables.
Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Greeted new customers, discussed specials, and took drink orders.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Stayed up-to-date on menu changes to help customers make food choices.
Served food and beverages promptly with focused attention to customer needs.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Seated customers in timely manner by managing reservations and waitlists skillfully.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Answered customers' questions, recommended items, and recorded order information.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

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