Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Cali Hoffman

Jacksonville,FL

Summary

Accomplished Bartender Shift Manager with a proven track record at Culhane's Irish Pub, showcasing expertise in beverage preparation and exceptional customer service. Demonstrated ability to train new hires, enhance customer loyalty, and efficiently manage high-volume events. Skilled in multitasking and conflict resolution, significantly reducing wait times and elevating guest satisfaction. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bartender

Deer Creek Country Club
02.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Bartender

904 Happy Hour
04.2022 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Closed out cash register and prepared cashier report at close of business.

Bartender Shift Manager

Culhane's Irish Pub
02.2020 - 01.2024
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
  • Reduced wait times for customers by optimizing bartender shifts during high-traffic periods.
  • Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Education

High School Diploma -

West Salem High School
West Salem, WI
05.2016

Skills

    Strong multitasking

    Customer Service

    Liquor, beer, and wine knowledge

    Highly reliable

    Handling Difficult Customers

    Menu Memorization

    Memory retention

    Suggestive Selling

    Alcohol awareness

    Food Service

    New Hire Training

    Beverage Preparation

    Drink Preparation Techniques

Certification

Serve safe

Additional Information


Micheal Shacklford - (212)-945-8546

Culhanes Irish Pub

David Murphy - (850)-579-7094

904 Happy Hour

Roberta Cadorette - (815)- 557-5232

Deercreek Country Club



Timeline

Bartender

Deer Creek Country Club
02.2024 - Current

Bartender

904 Happy Hour
04.2022 - Current

Bartender Shift Manager

Culhane's Irish Pub
02.2020 - 01.2024

High School Diploma -

West Salem High School

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Cali Hoffman