Caliana Francis
Grand Forks
Summary
Dynamic customer service with over 5 years of experience and nearly 2 years of hands on kitchen experience. Food Handler Certified. Proven ability to thrive in fast paced environments while maintaining composure under pressure. Committed to ensuring a positive workplace atmosphere and demonstrating a strong work ethic. Highly adaptable to changing circumstances and flexible with work arrangements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dishwasher/Prep Cook
Alerus Center
Grand Forks, ND
05.2024 - Current
- Managed large volumes of dirty dishes, utensils, and glassware during peak hours
- Sorted and organized dishes for efficient washing and storage
- Assisted kitchen staff with food preparation tasks as needed
- Worked efficiently under pressure in a fast-paced environment to meet customer demands
- Maintained a positive attitude and strong work ethic throughout each shift
Apparel Associate
Walmart
Thief River Falls, MN
03.2024 - 04.2024
- Maintained an organized and visually appealing store layout to enhance the shopping experience for customers
- Assisted in inventory management by conducting regular stock checks, restocking merchandise, and processing returns/exchanges
- Maintained a clean and organized work area throughout each shift
- Managed fitting room operations efficiently by maintaining cleanliness, organizing garments after use, etc
Sales Floor Associate
Galen's Grocery and Hardware
Bagley, MN
06.2020 - 11.2023
- Received, inspected, and organized incoming merchandise shipments to ensure proper storage and efficient retrieval
- Efficiently unloaded delivery trucks using appropriate equipment such as pallet jacks or hand trucks
- Followed safety protocols when handling hazardous materials or fragile items during stocking processes
- Collaborated with store managers to develop effective merchandising strategies that maximized product visibility and increased sales revenue
- Trained new employees on proper stocking procedures, including safety guidelines, product placement techniques, and inventory management practices
- Provided exceptional customer service by greeting customers, answering questions, and resolving any issues or concerns
- Maintained a clean and organized checkout area to ensure a positive shopping experience for customers
- Assisted in training new cashiers on proper procedures for handling transactions and providing excellent customer service
- Handled product returns and exchanges according to company policies while maintaining a friendly demeanor
Education
12 Grade -
Bagley High School
Bagley, MNSkills
- Service excellence
- Efficient loading and unloading
- Thorough quality assurance
- Prioritization and scheduling
- Retail merchandising
- Resilience under pressure
- Sanitation practices
- POS
- Effective communication
- Cash Handling
- Dedicated work ethic
- Dishwashing
- Food preparation experience
Certification
- Food Handler Certification
- March 2026 to March 2029
Timeline
Dishwasher/Prep Cook
Alerus Center
05.2024 - Current
Apparel Associate
Walmart
03.2024 - 04.2024
Sales Floor Associate
Galen's Grocery and Hardware
06.2020 - 11.2023
12 Grade -
Bagley High School