Calie Shook
Savage,MN
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable, organized, and results-driven, known for enhancing operational performance.
Overview
12
12
years of professional experience
Work History
Operation's Manager
Brixton Hue Salon
12.2023 - 01.2025
- Managed scheduling for optimal staff coverage during peak hours.
- Cultivated a positive team environment by providing mentorship and guidance.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained general appointment calendar and set shift schedules.
- Assisted in payroll processing, ensuring timely and accurate compensation for all employees.
- Maintained accurate data entry for purchase orders, ensuring clear communication between departments.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
Server Bartender
Charlie's On Prior
04.2016 - 03.2024
- Kept register accurate through correct billing, payment processing and cash management practices
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift
- Demonstrated strong multitasking skills
Educator
Lululemon
11.2019 - 09.2021
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Received incoming merchandise and stored in correct stock locations.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Supervisor
Charlies On Prior
03.2019 - 12.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
- Set and managed schedules to give proper coverage to required areas and meet customer service demand
- Maintained compliance with company policies, objectives and communication goals
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Identified individual employee’s unique work styles and adapted management methods
Assistant Service Coordinating Manager
Cole's Salon & Spa
11.2016 - 03.2019
- Demonstrated knowledge of company's mission, purpose, goals, and ability to help employees successfully achieve them
- Answered questions about store policies and concerns to support positive customer experiences
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Kept reception area clean and neat to give visitors positive first impression
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Collected and distributed messages to team members and managers to support open communication and high customer service
Child Center Team Member
Life Time Fitness Inc.
08.2015 - 11.2016
- Met with parents about daily activities, positive developments and issues
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children
- Used positive reinforcement techniques to promote patience and other good behaviors in children
- Consulted with families to discuss activities and behaviors of each child
- Managed safety and security of all children under care
Server
Applebee's
06.2013 - 04.2016
- Monitored guests for intoxication and immediately reported concerns to management
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Cafe Team Member
Life Time Fitness Inc.
04.2014 - 08.2015
- Promoted customer loyalty by efficiently handling food and service complaints
- Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods
- Cooked batches of food according to standard recipes
- Performed shift change tasks each day to keep store efficient and neat
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
- Processed payments and counted change to complete transactions
- Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency
- Protected customers by washing and sanitizing dishes, glassware and silverware after each use
Education
High School Diploma -
Life Academy
Bloomington, Minnesota05.2013
Some College (No Degree) -
Crown College
Saint Bonifacius, MNSome College (No Degree) -
Normandale Community College
Minneapolis, MNSkills
- Leadership
- Priority management
- Staff management
- Data collection and analysis
- Organization
- Employee training
- Time management
- Stock Organization
- Complaint resolution
Timeline
Operation's Manager
Brixton Hue Salon
12.2023 - 01.2025
Educator
Lululemon
11.2019 - 09.2021
Supervisor
Charlies On Prior
03.2019 - 12.2020
Assistant Service Coordinating Manager
Cole's Salon & Spa
11.2016 - 03.2019
Server Bartender
Charlie's On Prior
04.2016 - 03.2024
Child Center Team Member
Life Time Fitness Inc.
08.2015 - 11.2016
Cafe Team Member
Life Time Fitness Inc.
04.2014 - 08.2015
Server
Applebee's
06.2013 - 04.2016
High School Diploma -
Life Academy
Some College (No Degree) -
Crown College
Some College (No Degree) -
Normandale Community College
Similar Profiles
Jennifer HarrisonJennifer Harrison
Salon Owner/Operator at Hue & Bloom SalonSalon Owner/Operator at Hue & Bloom Salon
Codi SteffenCodi Steffen
Stylist at HUE Salon BallantyneStylist at HUE Salon Ballantyne
Edgar PazEdgar Paz
Sales Associate at BrixtonSales Associate at Brixton