Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
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Calihan Logan

Toledo,OH

Summary

Motivated marketing student with hands-on leadership experience as a Guest Experience Supervisor at Chick-fil-A. Recognized for strong team management, time management, and the ability to uphold high service standards in fast-paced, high-volume environments. Passionate about brand development, digital marketing, and creating meaningful consumer experiences. Seeking a marketing internship or entry-level role where I can bring fresh perspectives, strong consumer understanding, and a talent for spotting trends.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Guest Experience Supervisor

Chick-fil-a
Toledo, Ohio
11.2021 - Current
  • Manages tasks to guarantee efficient daily shifts.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Offered assistance and mentorship to team members when needed.
  • Resolved customer complaints regarding food quality or service issues promptly and courteously.
  • Provided fast, friendly, and knowledgeable service to guests

Cashier

Dick's Sporting Goods
Toledo, Ohio
08.2020 - 10.2021
  • Fostered a world-class customer experience through engaging front-end interactions and point-of-sale engagement
  • Promoted all company programs, including warranty sales, loyalty programs, credit cards, and seasonal promotions
  • Efficiently managed many transactions using cash registers, ensuring accurate pricing during the scanning of goods
  • Collected payments through various methods, including cash, cards, and checks, and handle merchandise returns and exchanges

Hostess/ Cashier

Buffalo Wild Wings
Maumee, Ohio
11.2019 - 08.2020
  • Welcomed and seated guests according to the server rotation.
  • Received and processed food and drink orders in person and over the phone
  • Handled various transactions, including cash, credit, or check
  • Contributed to overall restaurant operations by performing opening and closing duties, and assisting with side work, fostering positive working relationships within the team.

Education

Some College (No Degree) - Marketing

The University of Toledo
Toledo, OH

Skills

  • Leadership and team management
  • Customer service
  • Communication
  • Time management
  • Conflict resolution

Certification

  • OSHA General Industry Safety and Health Certified 12/11/2021
  • ServSafe Food Handler Certified 10/13/2022

Timeline

Guest Experience Supervisor

Chick-fil-a
11.2021 - Current

Cashier

Dick's Sporting Goods
08.2020 - 10.2021

Hostess/ Cashier

Buffalo Wild Wings
11.2019 - 08.2020

Some College (No Degree) - Marketing

The University of Toledo

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Calihan Logan