- I enjoy helping others and giving back to the community
- Blogging/Vlogging
- Offering time and support to shelters for the homeless, women, and animals
Calina Thornton
Columbus,GA
Summary
Dynamic customer service professional with a proven track record at Afni Riverside, excelling in problem resolution and active listening. Adept at enhancing customer satisfaction and team performance through effective communication and adaptability. Recognized for fostering loyalty and repeat business while managing high-stress situations with professionalism.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Afni Riverside
11.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Manager
Krystal's Restaurant
06.2023 - 10.2025
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Trainer
McDonald's
08.2021 - 09.2022
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Education
High School Diploma -
Spencer High School
Columbus, GA05-2023
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Computer proficiency
- Team collaboration
- Customer relations
- Problem resolution
- Time management
Interests
Timeline
Customer Service Representative
Afni Riverside
11.2025 - Current
Manager
Krystal's Restaurant
06.2023 - 10.2025
Trainer
McDonald's
08.2021 - 09.2022
High School Diploma -
Spencer High School