Calisha Lee
Dallas
Summary
Dynamic Administrative Assistant with a track record of optimizing office processes and training personnel, resulting in improved team performance. Expertise in managing client communications and providing data-driven insights to enhance decision-making, achieving a 97% client satisfaction rate.
Overview
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Administrative Assistant
TXU Energy
Dallas
04.2018 - 08.2025
- Provided comprehensive administrative support across multiple functions for individuals and teams, enhancing workflow efficiency.
- Trained new employees on administrative procedures, fostering a knowledgeable and efficient team environment.
- Collected, reviewed, and analyzed data to prepare insightful reports, charts, budgets, and presentation materials, aiding decision-making.
- Demonstrated proficient typing and operational skills in word processing and spreadsheet applications to streamline office tasks.
- The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds.
Customer Service Representative
TXU Energy
Dallas
01.2015 - 04.2018
- Handled incoming customer service and sales calls to address inquiries and resolve issues.
- Resolved service issues through effective communication and problem-solving skills.
- Assisted customers with billing inquiries and account management.
- Enrolling new customers, answering billing questions and payment questions, reporting customer outages, scheduling service orders and service requests, generating business sales leads based on marketing campaigns.
- Educated customers on energy-saving programs and services available.
Education
Certification - Administrative Assistant
Penn Foster College
Scottsdale, AZ 08.2019 - 09.2019
High School Diploma -
Wilmer-Hutchins High School
Dallas, TX 08.1998 - 01.2001
Skills
- Admin Assistant
- Admin support
- Office Administration
- Arranging Meetings
- Travel Arrangements
- Expense Reports
- File Systems
- Inbound Calls
- Data analysis
- Compliance
- Office Supplies
- Communication skills
- Time management
- Problem solving
- Attention to detail
- Multitasking and prioritization
- Detailed meeting minutes
- Microsoft outlook
Timeline
Certification - Administrative Assistant
Penn Foster College
08.2019 - 09.2019
Administrative Assistant
TXU Energy
04.2018 - 08.2025
Customer Service Representative
TXU Energy
01.2015 - 04.2018
High School Diploma -
Wilmer-Hutchins High School
08.1998 - 01.2001