Destiny White
Summary
Dedicated professional enhancing patient satisfaction through effective coordination and comprehensive support in healthcare settings. Streamlined office workflows and improved administrative functions, ensuring efficient operations. Committed to quality patient care, with a focus on fostering supportive environments for recovery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Insurance general contractors
07.2024 - 08.2025
- Managed incoming calls, emails, and vendor inquiries to improve communication flow.
- Coordinated office supplies inventory and vendor communications to support operational needs.
- Executed preparation of professional correspondence, reports, presentations, and spreadsheets with precision.
- Managed subcontractor documentation processes, including Certificates of Insurance (COIs), W-9 forms, and payment processing.
- Assisted in maintaining accurate lead records, contracts, estimates, budgets, deposits, and scheduling handoffs to project coordinators.
- Assisted in maintaining lead and revenue tracking systems. Supported data collection for future opportunities.
- Streamlined job meeting notes and documented all client and subcontractor interactions for accurate project tracking.
- Assisted in organizing checks, receipts, and billing statements into job folders. Supported accurate data entry and tracking of job progress.
- Administered confidential record maintenance and organized filing systems to enhance document retrieval efficiency.
New Patient Coordinator
Advanced Behavioral Health
01.2023 - 06.2024
- Coordinated appointment scheduling by confirming provider visits three days prior, ensuring active insurance verification and collection of patient payments.
- Organized patient intake by confirming insurance details and scheduling appointments.
- Reviewed referral documentation and proactively contacted each patient to coordinate scheduling of follow-up appointments.
- Oversaw the process of ensuring all new patients complete necessary forms before scheduling appointments.
- Responded to missed calls efficiently, ensuring accessibility for both new and established patients.
- Coordinated incoming calls to provide timely access to medical assistance and medication refill services for patients.
- Executed front desk duties, including check-in and check-out, ensuring operational efficiency during staff absences.
- Monitored and adjusted provider schedules to optimize patient intake and reduce empty slots.
CSR - Customer Service Representative
Paul Williams Insurance Agency, Farmers Insurance
02.2022 - 01.2023
- Managed customer inquiries via phone, voicemail, and fax, ensuring timely resolutions and enhancing customer satisfaction.
- Processed policy changes including cancellations, vehicle or driver modifications, and mortgagee updates.
- Supported administration of new insurance policies and applications, ensuring accuracy and compliance.
- Handled payment collection, receipt processing, and balance notifications, streamlining financial operations for improved accuracy.
- Maintained policy documentation and verified adequate insurance coverage for clients, safeguarding their interests and compliance.
- Ensured proper filing of insurance applications and maintained up-to-date client records.
Patient Care Technician
Advent Health
08.2020 - 01.2022
- Executed patient assessments by administering EKGs and collecting specimens to support accurate diagnosis.
- Implemented blood sugar testing protocols to guarantee precise health evaluations.
- Monitored and recorded food and liquid intake alongside restroom frequency to enhance patient care.
- Conducted daily rounds to monitor and record patient vitals and temperature.
- Performed patient transfers using Hoyer lifts and specialized equipment to maintain safety and ensure patient comfort.
- Facilitated patient repositioning after surgical procedures to promote comfort and speed recovery.
- Facilitated daily rehabilitation sessions, providing hands-on support to enhance patient recovery.
- Assisted physical therapists with patient transfers and dressing. Supported healthcare team initiatives to enhance care experience. Promoted patient comfort and safety during rehabilitation activities.
Caregiver
Osprey lodge Assistant
01.2018 - 08.2020
- Managed daily activities and ensured a safe, nurturing atmosphere for residents in an assisted living facility.
- Facilitated daily hygiene routines, including bathing and showering, for a caseload of over 30 patients.
- Coordinated immediate responses to patient emergency calls, prioritizing urgent medical needs.
- Enhanced daily living experiences for memory care patients through tailored activity programs. Achieved improved resident engagement by implementing structured routines and social activities. Contributed to a supportive community atmosphere that prioritized patient dignity and respect.
- Managed heavy lifting tasks for patients hesitant to self-mobilize, promoting safety and encouraging participation in daily activities.
- Coordinated patient transfers to dining room, ensuring timely access to meals and enhancing social interaction during mealtime.
- Fulfilled client requests to improve comfort and satisfaction, contributing to positive resident experiences.
Education
High school diploma -
Victory tech high school
Skills
- Customer Service
- Admin Assistant
- Data Entry
- File Systems
- Hospital, Hospitality
- Invoicing
- Microsoft Excel
- Office Management
- Sorting and Checking
- Vital Signs
- Caregiving experience
- Memory Care
- Patient care & Hygiene
- Medication Management
- Mobility & Safety
- Emotionally Support & Companionship
- Health Care Coordination
- In-Home patient care
- Spreadsheets
- EKG administration
- Medical terminology understanding
- Vendor communication
- Payment processing
- Insurance verification
Certification
Medication Technician License
Timeline
Administrative Assistant
Insurance general contractors
07.2024 - 08.2025
New Patient Coordinator
Advanced Behavioral Health
01.2023 - 06.2024
CSR - Customer Service Representative
Paul Williams Insurance Agency, Farmers Insurance
02.2022 - 01.2023
Patient Care Technician
Advent Health
08.2020 - 01.2022
Caregiver
Osprey lodge Assistant
01.2018 - 08.2020
High school diploma -
Victory tech high school