
Customer-focused professional with 7 years of service industry experience and 5 years of management experience. Proven ability to deliver exceptional customer service, lead teams, train and develop employees, and maintain efficient daily operations. Recognized for strong communication, attention to detail, reliability, and problem-solving skills in fast-paced environments. Dedicated to contributing positively to team success and providing outstanding service to customers and coworkers alike. I look forward to growing my career and adding to my skill set.
•Resolving customer account and billing issues while maintaining high customer satisfaction.
•Training a dependable sales team on operating systems.
•Managed cash tills and safe funds while ensuring accurate balancing and compliance with company procedures.
•Operated assembly line machinery and equipment to assemble products according to specifications
•Followed safety protocols and maintained a clean and organized work area at all times
•Maintained a high level of attention-to-detail while working at a fast pace.
•Oversaw daily operations, production planning, and inventory management.
•Managed cash deposits, reserved funds and discrepancy investigations.
•Operated commercial vehicles and trailers while training new operators on safe driving procedures.
•Resolved customer concerns and ensured positive client experiences during events and operations
Customer service skill set
●Customer service veteran
●Descalation tactician
●Professional and customer-focused ●communication style
Training skill set
●New hire onbording
●Rounded teaching approach
Soft skill set
●Time management
●Conflict resolution
●Adaptability
●Money management