CALISTA TUFANKJIAN
Boston,MA
Overview
5
5
years of professional experience
Work History
Dining Playbook Strategist
New England Sports Network
Boston, MA
12.2023 - Current
- Produced NESN’s Dining Playbook a Dining and Hospitality show featuring Billy Costa and Jenny Johnson.
- Managing all aspects of production, including show scripting, commercial segments, event coordination, and partnerships with restaurants, hotels, and businesses throughout New England.
- Cultivate strong client relationships, resulting in successful contract renewals, and ongoing partnerships.
- Manage and executed the social media strategy and all accounts for Dining Playbook across Instagram, TikTok, Facebook, and YouTube; grew engagement through consistent, high-quality content, and timely campaign rollouts.
- Collaborate cross-functionally to strengthen the Dining Playbook brand, driving increased engagement across linear TV and social media platforms.
- Lead the production of A Taste of Boston cookbook, collaborating with over 60 New England chefs and their PR teams to source original recipes, manage communications, and support launch initiatives.
- Produce high-profile on-field interview segments with Red Sox players for NESN’s Dining Playbook, managing talent coordination, logistics, and content development to deliver seamless, engaging broadcasts.
- Sell strategic partnership packages for Dining Playbook to hotels and restaurants across New England, driving revenue and expanding brand presence through customized media collaborations.
Client Success Manager
Locally
Boston, MA
08.2022 - Current
- Communicated with top performing clients through phone calls, emails, and virtual meetings to ensure satisfaction with Locally's tools.
- Managed all 130+ clients: YETI, ASICS, Brooks & Ooni Pizza Ovens.
- Assess customer issues, identify solutions and best practices to optimize their use of the platform.
- Work with clients to implement new strategies, set goals and present analytics to prove ROI.
- Presented latest technology to clients.
Account Manager (Business Development Team)
Locally
Boston, MA
09.2021 - 08.2022
- Developed and implemented targeted client review to maximize individual account results.
- Worked in tandem with clients to cultivate and implement strategic processes, offering our vital tools to promote success.
- Strengthened the relationship across all accounts to minimize reduced revenue.
- Executed revenue upsells and contractual updates for existing clients & new clients.
- Increased annual reoccurring revenue through SaaS sales among existing clients.
SDR & Communications Specialist
Locally
Boston, MA
01.2021 - 09.2021
- Facilitated all digital marketing efforts to promote our technology.
- Managed LinkedIn, Twitter, Instagram, Facebook, Blog and E-blasts.
- Curated internal and external press releases to announce new clients & partnerships.
Business Development Assistant
Locally
Boston, MA
09.2020 - 01.2021
- Educated current client and partners on our technology.
- Managed client database to maintain accurate information.
- Outreach to ongoing accounts and new prospects to acquire digital catalog content for our online marketplace.
Education
Bachelor of Arts - Major: Sociology Minor: Marketing
Providence College
Providence, RI05.2020
Skills
- Sales Systems: Proficient in Pipedrive and Mondaycom for CRM and workflow management
- Social Media Management: Planning, scheduling, and analyzing content across multiple platforms
- Direct Sales: Strong background in customer acquisition and revenue generation through direct outreach
- Project Management: Effective in coordinating cross-functional teams and managing timelines to deliver results
- Client Engagement & Management: Building and maintaining long-term client relationships with a focus on satisfaction and retention
Accomplishments
- Nominated 'Employee of the Quarter' in 2021 and 2022 at Locally
Timeline
Dining Playbook Strategist
New England Sports Network
12.2023 - Current
Client Success Manager
Locally
08.2022 - Current
Account Manager (Business Development Team)
Locally
09.2021 - 08.2022
SDR & Communications Specialist
Locally
01.2021 - 09.2021
Business Development Assistant
Locally
09.2020 - 01.2021
Bachelor of Arts - Major: Sociology Minor: Marketing
Providence College
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