Calixta Cervantes
Hollister,CA
Summary
Hospitality professional prepared to enhance guest experiences through exceptional service and cleanliness. Known for reliability and ability to adapt to varying demands, ensuring high standards are consistently met. Collaborative team player with strong organizational skills and proactive approach to problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk/ Housekeeper
Casa De Fruta
10021 Pacheco Pass Hwy Hollister, CA 95023 United
08.2024 - 10.2024
- Provided personalized service to guests, offering local recommendations and assistance with arrangements as needed.
- Participated in staff meetings and training sessions to continuously improve skills and knowledge relevant to the position.
- Conducted regular inspections of rooms before guest arrival, ensuring quality standards were consistently met.
- Contributed to team efforts in maintaining high standards of cleanliness throughout all common areas of the hotel.
- Proactively addressed potential safety hazards within public areas of the hotel by reporting maintenance concerns promptly.
- Assisted with reservation management, effectively handling cancellations and modifications to bookings.
- Collaborated with housekeeping staff to ensure timely room turnover and availability for incoming guests.
- Maintained a clean and welcoming lobby area for guests, ensuring a positive first impression.
- Handled cash transactions accurately, maintaining accountability for funds within the front desk till.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
Student Worker
Work Study Los Angeles College
Los Angeles
10.2023 - 06.2024
- Facilitated meeting space setup for faculty staff by ensuring cleanliness, adequate supplies, and user readiness.
- Greeting guests ensuring that they feel welcome.
- Ensure work and study spaces are clean and tidy.
- Provided comprehensive support with kitchen operations, by maintaining high standards of cleanliness and organization.
Sales Associate
Victoria's Secret Oakridge Mall
San Jose
10.2018 - 07.2020
- Handled customer inquiries and complaints via phone, email, and in-person.
- Provide personalized fitting and styling advice to help customers find the right item.
- Assist in inventory management, including restocking shelves and organizing.
Education
CNA Cert - College
West Los Angeles College
Los Angeles07.2025
Graduate - High School
San Benito High School
Hollister06.2018
Skills
- Great at following directions
- Team player
- Fast learner
- Organized
- Time management
- Reliable
- Great customer service
- Strong organization
- Guest relations
- Professional appearance
- Safe chemical handling
- Restocking supplies
- Multitasking and prioritizing
- Customer service
- Attention to detail
- Multitasking Abilities
- Reliability
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Team support and collaboration
- Guest service and support
- Detail-oriented
Certification
Mandated reporter certification
Food handlers certification
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Front Desk/ Housekeeper
Casa De Fruta
08.2024 - 10.2024
Student Worker
Work Study Los Angeles College
10.2023 - 06.2024
Sales Associate
Victoria's Secret Oakridge Mall
10.2018 - 07.2020
CNA Cert - College
West Los Angeles College
Graduate - High School
San Benito High School