Caliyah Franklin
Seattle,WA
Summary
Dynamic customer service professional with a proven track record at Miracle Temple Ministries, excelling in problem resolution and active listening. Skilled in utilizing POS systems and Microsoft Excel to enhance customer relations, I consistently foster loyalty through empathetic communication and efficient service, contributing to increased customer satisfaction and repeat business.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Miracle Temple Ministeries
Seattle, WA
03.2023 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Learned and utilized customer service software to manage interactions efficiently.
- Handled routine transactions, ensuring accuracy and attention to detail.
- Supported team members by sharing knowledge of products and services.
- Maintained positive relationships with customers through effective communication.
- Documented customer feedback for continuous improvement initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Dispatcher
Outtoday Plumbing Heating & Electrical
Seattle, WA
09.2015 - 10.2021
- Utilized dispatch software to track orders and manage fleet operations efficiently.
- Communicated effectively with drivers to ensure compliance with safety regulations.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
- Assisted in resolving customer complaints and grievances.
- Maintained high levels of confidentiality and discretion with sensitive information.
Education
GED -
Seattle Central Community College
Seattle, WASkills
- Customer service
- Critical thinkingAnalytical reasoning
- Data entry
- Clerical support
- POS systems expert
- Computer skills
Timeline
Customer Service Representative
Miracle Temple Ministeries
03.2023 - Current
Dispatcher
Outtoday Plumbing Heating & Electrical
09.2015 - 10.2021
GED -
Seattle Central Community College