Callan Theis
Lakeville,MN
Summary
Dynamic Host at Goodfella's, adept in leveraging exceptional communication and POS system proficiency to enhance customer service and streamline operations. Excelled in team collaboration, efficiently balancing waiter workloads and resolving service issues, contributing to a significant improvement in customer satisfaction. Skilled in server support and adept at multitasking across various roles to ensure operational excellence. While these skills were developed in a restaurant setting, I believe my customer support skills could translate to this setting and to help assist visitors, students, and staff.
Overview
1
1
year of professional experience
Work History
Host
Goodfella's
03.2022 - 10.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with waiters to seat customers and manage the waiter's workload.
- Assisted with other positions like the bartender, drivers, and waiters.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Answered customer questions about hours, seating, and menu information.
- Assisted managers with quickly resolving service- and food-related issues.
Education
High School Diploma -
Lakeville South High School
Lakeville, MN06.2024
Skills
- Server Support
- Telephone reception
- Team Collaboration
- Exceptional communication
Timeline
Host
Goodfella's
03.2022 - 10.2022
High School Diploma -
Lakeville South High School
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