Rachel Will
Lakeville,MN
Summary
Dynamic hospitality professional with a proven track record of delivering exceptional customer service in fast-paced environments. Recognized for strong teamwork and adaptability, consistently meeting evolving demands while fostering a positive atmosphere. Expertise in multitasking, addressing customer inquiries, and maintaining a clean, organized workspace contributes to overall operational efficiency. Reliable and results-driven, committed to enhancing guest experiences through effective communication and a proactive approach.
Overview
5
5
years of professional experience
Work History
Server
King's Bar & Grill
06.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Scheduling Coordinator
Cosmopolitan Orthodontics
10.2022 - Current
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Assisted with marketing efforts, including promotional activities and customer outreach.
Butler
MN School of Bartending
07.2023 - 10.2023
- Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.
- Enhanced guest experiences by providing personalized and attentive services as per their preferences.
Dog Groomer
The Hound Dog Pet Hotel
07.2020 - 10.2022
- Perform grooming services such as bathing, brushing, trimming, and clipping dogs' coats, ensuring they are clean, neat, and healthy.
- Communicate with pet owners to understand their preferences and provide advice on grooming needs, maintenance, and health concerns.
- Keep detailed records of grooming services provided, including any special instructions or changes in the dog's health or behavior.
Education
Associate of Applied Science - Hospitality Management
Normandale
Bloomington, MN07-2025
Certificate - Mixology
MN School of Bartending
Minneapolis, MN06.2023
Certificate - Dog Grooming
Rio Grooming School
Hastings, MN07.2020
Skills
- Strong work ethic
- Guest engagement
- Scheduling
- Time management
- Project management
Timeline
Server
King's Bar & Grill
06.2025 - Current
Butler
MN School of Bartending
07.2023 - 10.2023
Scheduling Coordinator
Cosmopolitan Orthodontics
10.2022 - Current
Dog Groomer
The Hound Dog Pet Hotel
07.2020 - 10.2022
Associate of Applied Science - Hospitality Management
Normandale
Certificate - Mixology
MN School of Bartending
Certificate - Dog Grooming
Rio Grooming School
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