Callandria Ivey
Liberty Mutual
Duluth ,GA
Work Preference
Job Search Status:
Open to work
Desired Job Title
Warehouse WorkerWarehouse SupervisorCustomer Support Specialist
Work Type
Full TimePart Time
Location Preference
On-SiteRemote
Location:
Duluth , GAAtlanta, GA
Open to relocation:
Yes
Minimum Desired Compensation
$60000/yr
Important To Me
Career advancementCompany CultureHealthcare benefits
1
Certification
10
years of professional experience
Results-oriented Licensed Insurance Agent with 5 years of experience in customer service and team management. Led teams of up to 55 associates, enhancing productivity through targeted training and performance evaluations. Skilled in educating clients on insurance products and ensuring accurate policy processing, driving positive customer experiences.
Work History
Sales Advisor
6 Months- Guided clients through insurance options, ensuring informed decision-making and satisfaction.
- Developed tailored policies to meet diverse customer needs, enhancing retention rates.
- Analyzed market trends to identify opportunities for product improvement and sales growth.
- Trained new staff on company systems, fostering a knowledgeable and efficient team environment.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
Licensed Insurance Agent
3 Years 7 Months- Processed policy changes, endorsements, cancellations, and renewals accurately by verifying required documentation and updating records.
- Delivered clear explanations of policy terms, conditions, and exclusions across multiple insurance products to support client understanding.
- Reviewed policy terms and coverage options to confirm coverage aligned with client protection needs.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Assisted clients in selecting appropriate insurance policies tailored to individual needs.
- Educated customers on coverage options, ensuring comprehensive understanding of policy benefits.
Process Assistant
2 Years 5 Months- Verified completion of pre-shift checklist requirements prior to associates arriving for shift start.
- Managed daily assignment planning and area rotation for 30–55 associates, ensuring coverage aligned with daily area schedules.
- Assist Area Manager and Operations Manager in daily labor plan execution, making sure associates are on task and in direct role assigned at start of shift.
- Engaged with associates to foster positive work experiences and encourage internal promotions.
- Developed and implemented standard operating procedures (SOPs) for receiving, inspecting, and restocking returned merchandise
- Trained new hires on proper handling and storage techniques to minimize product damage during the return process
- Created a cross-training program for the warehouse team to improve flexibility
Store Manager
5 Years 3 Months- Oversaw, trained, and encouraged employees across all positions, fostering a culture of efficiency and high performance.
- Engaged and interacted with customers to create a positive shopping experience and drive revenue growth.
- Compiled seasonal profit and loss performance reports to assess business health and inform strategic decisions.
- Applied performance data to evaluate and improve operations, targeting current business conditions and forecasting.
- Completed seasonal profit and loss performance reports.
- Developed work schedule based on sales volume and employee availability to optimize staffing levels.
Education
Bachelor of Science - Business Management
High School Diploma
Skills
Sales Management
Client Relationship Management
Customer service
Market analysis
Profit & Loss
Maximizing profitability
Performance management
Team leadership
Certification
CPR, June 2016 to Present
Personal Information
- Title: Sales Advisor Liberty Mutual
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
Timeline
Sales Advisor
Liberty Mutual
04.2026 - CurrentRead More
Licensed Insurance Agent
GEICO
08.2022 - 03.2026Read More
Process Assistant
Amazon warehouse
03.2021 - 08.2023Read More
Store Manager
SkyKing Fireworks
05.2016 - 08.2021Read More
Rutland High School
High School Diploma
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Clayton State University
Bachelor of Science from Business Management
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