CALLEIGH Walker
Glencoe,KY
Summary
Skilled in stress management and relationship building, I excelled at Citibank by de-escalating complex customer concerns and maintaining professionalism under pressure. Leveraging expertise in crisis intervention and autism spectrum awareness, I significantly improved customer satisfaction and team cohesion. My ability to train and lead, coupled with a deep understanding of personality disorders, sets me apart by my own personal experiences with it and learning how to manage it with myself and others around me, giving me the ability to understand individual needs within each person in order to achieve a successful recovery.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Citibank
Florence, KY
10.2024 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
Crew Member
McDonald's
Sanders, KY
06.2023 - 07.2025
- Interacted pleasantly with guests to deliver quality customer service.
- Checked expiration dates on all products before serving them to customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Adhered to health department regulations regarding food handling procedures.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
Back of House Team Member
Hometown Pizza
Warsaw, KY
09.2022 - 10.2023
- Responded to feedback from customers and front of house staff, making adjustments to food preparation as needed.
- Stocked kitchen with necessary supplies, such as food items and cleaning products.
- Assisted in resolving guest complaints related to the quality of food served.
- Labeled and stored raw food and ingredients in appropriate storage rooms, refrigerators and freezers.
- Trained new back of house team members, sharing knowledge and best practices for kitchen operations.
- Operated kitchen equipment safely, including grills, fryers, and ovens, following all safety guidelines.
Special Needs Babysitter
Blaire Arosemena
Ghent, KY
06.2022 - 08.2023
- Maintained records of progress notes on each child's development milestones achieved.4
- Maintained records of progress notes on each child's development milestones achieved.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Monitored the safety of special needs children while participating in recreational activities.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Collaborated with parents and other healthcare professionals to develop strategies for meeting the unique needs of each child.
- Organized creative activities for special needs children that promoted cognitive development skills.
Education
High School Diploma -
Gallatin Co High School
Warsaw, KY05-2024
Skills
- Stress management
- de-escalation
- Relationship building
- Autism spectrum
- Substance abuse awareness
- Crisis intervention
- Personality disorders
References
References available upon request.
Timeline
Customer Service Representative
Citibank
10.2024 - Current
Crew Member
McDonald's
06.2023 - 07.2025
Back of House Team Member
Hometown Pizza
09.2022 - 10.2023
Special Needs Babysitter
Blaire Arosemena
06.2022 - 08.2023
High School Diploma -
Gallatin Co High School