CALLETANA JOAQUIN MIGUEL
Council Bluffs
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Teller
Wells Fargo Bank
Omaha
05.2023 - Current
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Performed daily reconciliation of teller drawer within established limits.
- Provided exceptional customer service while accurately processing routine transactions.
- Maintained confidentiality of all customer records and information according to company policies.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Continuously updated knowledge about banking products, services, policies and regulations.
Cashier
Aldi Foods
Omaha
08.2022 - 09.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
Sales Floor Supervisor
Burlington
Omaha
06.2020 - 11.2021
- Ensured compliance with company policies and safety regulations at all times.
- Trained new employees on cash register usage, merchandising techniques, customer service standards, safety protocols.
- Ensured customer satisfaction by providing friendly and knowledgeable assistance with product selection, purchase decisions, returns, and exchanges.
- Supervised and monitored the daily operations of a sales floor, ensuring employees adhered to company policies and procedures.
- Provided feedback to store leadership regarding employee performance issues or opportunities for improvement.
- Oversaw all cash handling activities such as counting money at opening and closing shifts, reconciling registers at end-of-day shift changes.
- Resolved customer complaints in a timely manner while maintaining professionalism and excellent customer service skills.
- Maintained high level of security and safety awareness within store to protect personnel, customers and merchandise.
- Assisted with training, development and mentoring of sales employees.
- Facilitated store opening and closing procedures, securing valuables, arming, and disarming alarm system and inspecting premises for urgent needs.
- Delegated tasks to maintain efficient workflow.
PSE
United States Postal Service
Omaha
03.2018 - 08.2019
- Search directories to find correct addresses for redirected mail.
- Direct items according to established routing schemes, using computer controlled keyboards or voice recognition equipment.
- Accept and check containers of mail from large volume mailers, couriers, and contractors.
- Load and unload mail trucks, sometimes lifting containers of mail onto equipment that transports items to sorting stations.
- Operate various types of equipment, such as computer scanning equipment, addressographs, mimeographs, optical character readers, and bar-code sorters.
- Train new workers.
Education
GED -
Metropolitan Community College - Express
Omaha, NE02.2017
Skills
- Monitoring
- Judgment and Decision Making
- Complex Problem Solving
- Operation and Control
- Production and Processing
- Customer service
- Bilingual in Spanish
Timeline
Teller
Wells Fargo Bank
05.2023 - Current
Cashier
Aldi Foods
08.2022 - 09.2023
Sales Floor Supervisor
Burlington
06.2020 - 11.2021
PSE
United States Postal Service
03.2018 - 08.2019
GED -
Metropolitan Community College - Express