Ivette Alvarez
San Angelo,TX
Summary
Starting in May, I will pursue a CNA program and am committed to advancing my career in healthcare, with the intention of earning my LVN.
Overview
12
12
years of professional experience
Work History
Bank Teller
First Financial Bank
San Angelo, TX
08.2024 - 03.2025
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
Bank Teller
Wells Fargo
San Angelo, TX
09.2022 - 07.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Assistant Manager
Sunbelt Credit
San Angelo, TX
02.2020 - 02.2022
- Provide customer service
- Solicit for new or renewed customer business
- Receive loan payments and post to customers account
- Maintain cash drawers accuracy and security
- Prepare and handle office deposits and maintain checkbook accuracy
- Prepare and process loan applications
- Close approved loans
- Perform collection activities on delinquent accounts, by both written and telephone communication
- Assist with the development and training of all new personnel
- Help in maintaining compliance with company policies and procedures
- Maintain accurate filing and record-keeping system
- Prepare and assemble reports for remittance, and for branch record-keeping
Assistant Manager and Key Holder
Jack's Convenience Stores
San Angelo, TX
04.2016 - 03.2021
- Provide, Train and expect Exceptional Customer Service
- Training
- Motivate, encourage and challenge store employees
- Follow and enforce all company policies and procedures, discipline according to policy
- Store Scheduling
- Staffing/Recruiting, to include all needed new hire and change of status paperwork
- Supervise and discipline all employees according to company policy
- Maintain brand image
- Be prepared for any kind of audit at all times (inventory, secret shopper, corporate, fuel .)
- Implement and enforce established daily operating procedures to ensure store is clean, stocked, organized and well kept
- Enforce all merchandising and vendor policies and procedures
- Ensure all merchandise is ordered, stocked and displays are attractive, priced correctly, and displayed in a safe manner
- Implement monthly promotions, insure all POS advertising/ signage is properly posted and all promos are scanning correctly
- Communicate and perform all price changes request, mark downs/ups as requested by price book
- Communicate any pricing issues to price book as soon as you discover them
- Controlling expenses to include, but not limited to, labor, inventory levels, cash shortages, inventory shortages
- Monitor and report competitor's gasoline retails daily in accordance to company procedures
- Be able to perform all duties of any and all store employees
- Complete daily paperwork and computer entry in a timely manner as established by corporate
- Monitor cash over/short, Lotto and lottery over/short, and inventory shrinkage
- Resolve customer and employee complaints in a timely and professional manner in accordance to company policies and procedures
- Enforce all Safety and security issues and report any and all unsafe conditions immediately
- Report and process all employee/customer incidents or accidents following company procedures
- Report any sign of trouble immediately
- Never jeopardize safety for sales
- Refer to Store Manager Job description for additional duties
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
Call Center Representative
Performant
San Angelo, TX
10.2019 - 02.2020
- Answering inbound calls in a timely & courteous manner
- Actively listen and understand customer requests, questions and/or complaints
- Provides prompt and accurate answers to questions and/or direction to applicable resources form or contact
- Maintain professionalism with difficult customer interaction
- Accurately input data into the applicable system as required to document call activity
- Ability to quickly understand information and situations and provide appropriate response
- Convey information effectively
- Assist in identifying trends and specific issues based upon service requests and activity
- Maintain records of contacts, accounts, and orders
- Check to ensure that appropriate changes were made to resolve customers' problems
Caregiver
Visting Angels
San Angelo, TX
03.2018 - 12.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Cashier/ Shift Manager
Wendy's
San Angelo, TX
01.2013 - 03.2016
- Maintain sanitation, health, and safety standards in work areas
- Clean food preparation areas, cooking surfaces, and utensils
- Verify that prepared food meets requirements for quality and quantity
- Monitor employee and patron activities to ensure liquor regulations are obeyed
- Count money and make bank deposits
- Maintain food and equipment inventories, and keep inventory records
- Schedule staff hours and assign duties
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Count money and audit money drawers
Education
High School Diploma -
Central High School
San Angelo, TX05.2016
Skills
- Active Listening
- Monitoring
- Bilingual
- Customer and Personal Service
- Assistant Manager Experience
- Cash Handling
- Pricing
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Limited Working
Timeline
Bank Teller
First Financial Bank
08.2024 - 03.2025
Bank Teller
Wells Fargo
09.2022 - 07.2024
Assistant Manager
Sunbelt Credit
02.2020 - 02.2022
Call Center Representative
Performant
10.2019 - 02.2020
Caregiver
Visting Angels
03.2018 - 12.2018
Assistant Manager and Key Holder
Jack's Convenience Stores
04.2016 - 03.2021
Cashier/ Shift Manager
Wendy's
01.2013 - 03.2016
High School Diploma -
Central High School