Derrell Frazier
Miami
Summary
Experienced retail associate with extensive experience at Lowe's, excelling in merchandise planning, and customer service. Proven track record of enhancing customer satisfaction through effective team collaboration. Recognized for maintaining organized sales environments, and resolving customer issues, fostering loyalty, and repeat business.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bank Teller
Wells Fargo
Miami
06.2025 - Current
- Maintained compliance with banking regulations and internal policies to safeguard customer information.
- Educated customers about online banking tools and mobile app features to enhance their banking experience.
- Assisted customers with account inquiries, providing information on services and products available.
Merchandise Associate
Lowes
02.2022 - 02.2023
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
Lead Sales Associate
Payless Shoe Source
01.2021 - 08.2021
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
Retail Sales Associate
Marshalls
11.2020 - 05.2021
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
Stocker
Ross
11.2019 - 12.2019
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Warehouse Packer
Amazon
10.2018 - 01.2019
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
Retail Sales Associate
Party City
10.2018 - 12.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Flex Merchandiser
Macys Department Store
04.2018 - 07.2018
- Conducted thorough competitor analysis to identify areas for improvement and capitalize on opportunities for growth within assigned territory.
- Facilitated smooth transitions between seasonal displays by efficiently dismantling old setups and assembling new ones within tight deadlines.
- Enhanced customer satisfaction by quickly addressing inquiries and providing accurate product information during store visits.
Customer Service Representative
Alorica
01.2018 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Miami Norland Senior High
Miami Gardens, FL08-2017
Skills
- Merchandise planning
- Visual merchandising
- Inventory management
- Customer service
- Team collaboration
- Time management
- Retail experience
- Attention to detail
- Active listening
- Multitasking and organization
Certification
Real Estate Sales Associate License Number SL3627624
Timeline
Bank Teller
Wells Fargo
06.2025 - Current
Merchandise Associate
Lowes
02.2022 - 02.2023
Lead Sales Associate
Payless Shoe Source
01.2021 - 08.2021
Retail Sales Associate
Marshalls
11.2020 - 05.2021
Stocker
Ross
11.2019 - 12.2019
Warehouse Packer
Amazon
10.2018 - 01.2019
Retail Sales Associate
Party City
10.2018 - 12.2018
Flex Merchandiser
Macys Department Store
04.2018 - 07.2018
Customer Service Representative
Alorica
01.2018 - 03.2018
High School Diploma -
Miami Norland Senior High