Calley Forbes
Birdies Grill and Tavern
Saco,ME
7
years of professional experience
Dedicated Customer Service Professional with a focus on enhancing guest satisfaction and effectively training new staff. Demonstrated resourcefulness and adaptability in maintaining high service standards while supporting team growth and elevating customer satisfaction.
Work History
Waitress/Bartender
1 Year 9 Months- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Trained new staff on menu offerings, service standards, and operational procedures for consistency.
Waitress
1 Year 7 Months- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Collaborated with kitchen staff to ensure timely food preparation and delivery for optimal guest satisfaction.
- Managed order accuracy through meticulous attention to detail during high-volume service periods.
- Trained new team members on restaurant protocols, enhancing overall team performance and efficiency.
Retail Sales Associate
6 Months- Assisted customers in selecting products, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems.
- Maintained visual merchandising standards to attract customer attention.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Hostess
1 Year 7 Months- Managed reservation systems to optimize seating efficiency.
- Greeted and seated guests, ensuring timely and courteous service.
- Communicated wait times clearly to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure smooth dining operations.
Education
Bachelor of Science - Marketing
Skills
Customer service
Multitasking abilities
Cleanliness
Order taking
Attention to detail
Order accuracy
Guest relations
Greeting guests
Timeline
Waitress/Bartender
Birdies Grill and Tavern
11.2024 - CurrentRead More
Waitress
River Tap and Grill
08.2021 - 03.2023Read More
Retail Sales Associate
Copper Closet
11.2020 - 05.2021Read More
Hostess
Ottos Pizza
03.2019 - 10.2020Read More
University of Southern Maine
Bachelor of Science from Marketing
Read More