Callia Fletcher
Holly Hill
Summary
Dynamic customer service professional with a proven track record at Victoria's Secret & PINK, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in payment processing and data entry, I consistently deliver personalized service that drives sales and improves client satisfaction.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Victoria's Secret & PINK
12.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Receptionist
JCPenney Salon
11.2024 - 01.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Sales Assistant
Health Insurance Associates
04.2022 - 11.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Customer Service Representative
Goodwill
03.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Cosmetology - Hair Skin And Nails
International Academy
South Daytona, FL02-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Scheduling
- Follow-up skills
- Call management
Timeline
Customer Service Representative
Victoria's Secret & PINK
12.2024 - Current
Receptionist
JCPenney Salon
11.2024 - 01.2025
Sales Assistant
Health Insurance Associates
04.2022 - 11.2024
Customer Service Representative
Goodwill
03.2021 - 03.2022
Cosmetology - Hair Skin And Nails
International Academy
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