Callie Bordelon
Summary
Experienced Therapy Technician and Medical Front Desk Receptionist with a strong background in supporting individuals of all ages with physical, sensory and cognitive impairments. Skilled in delivering effective rehabilitation services, maintaining accurate documentation, managing patient flow and providing top tier customer service. Possess extensive experience in fast paced clinical environments and also working efficiently with diverse teams and patient population. Proficient in multiple electronic medical record systems, professional phone etiquette, multi-provider scheduling record keeping, and front desk operations. Took time off from 2020-2022 to focus on my degree and immediately went to work and now have hopes of becoming a COTA in the near future.
*Innovative Suite and Therapy rebranded to Riverbend Pediatrics in April of 2024
Overview
7
7
years of professional experience
Work History
Receptionist/Administrative Assistant
Kleinpeter Physical Therapy
09.2024 - 06.2025
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Maintained accurate patient records using electronic health record.
- Streamlined appointment scheduling processes to enhance operational efficiency.
- Answered Multi Line Phone Systems professionally and effectively with patients, referral sources, and vendors
- Collect Patient Payments and balanced cash and change daily
- Key Holder – Responsible for Closing Office and being prepared for the arrival of patients the following morning
- Check Faxes and Front Desk E-mail for incoming Referrals/Appointment Requests, Check Scheduling System for any automated/text cancellation notifications
Therapy Technician; Front Desk Receptionist
Riverbend Pediatric Therapy
04.2024 - 07.2024
- Enhanced patient recovery by implementing customized therapeutic exercises and activities.
- Collaborated with interdisciplinary team members to coordinate comprehensive care plans for patients with diverse needs
- Built rapport with patients, establishing trust that facilitated open communication about their goals and concerns during therapy sessions.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Physical Therapist Technician and Front Desk Receptionist
Innovative Suit Therapy & Fitness
08.2023 - 04.2024
- Assisted lead Physical Therapists in the development of customized treatment programs for improved patient outcomes..
- Increased clinic efficiency by maintaining detailed records of patient progress, updating treatment plans as needed.
- Assisted in scheduling appointments, optimizing calendar management, and reducing wait times for clients.
Receptionist
Surgical Eye Associates
09.2018 - 04.2020
- Enhanced patient experience by implementing efficient appointment scheduling and managing high-volume phone calls.
- Facilitated clear communication between patients and healthcare providers, ensuring accurate information exchange.
- Handled sensitive patient data with discretion, adhering to HIPAA guidelines and ensuring confidentiality at all times.
Education
Associate of Science - Occupational Therapy Assistance
Delgado Community College
12.2022
High School Diploma -
Cabrini High School
05.2017
Skills
- Orthopedic Rehabilitation
- Patient Care Coordination
- Pediatric Therapy
- Sensory processing improvements
- Front Desk Operations
- Patient Scheduling and Insurance Management
Clinical Fieldwork Experience
- SNF- Heritage Manor of Mandeville
- Outpatient Rehab Care-STARK
- Inpatient Rehab Care-West Jefferson Hospital
References
- Melissa Soden, COTA/L, 504-578-7983
- Dani McNeil, COTA/L, 504-450-3390
Timeline
Receptionist/Administrative Assistant
Kleinpeter Physical Therapy
09.2024 - 06.2025
Therapy Technician; Front Desk Receptionist
Riverbend Pediatric Therapy
04.2024 - 07.2024
Physical Therapist Technician and Front Desk Receptionist
Innovative Suit Therapy & Fitness
08.2023 - 04.2024
Receptionist
Surgical Eye Associates
09.2018 - 04.2020
Associate of Science - Occupational Therapy Assistance
Delgado Community College
High School Diploma -
Cabrini High School
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