Callie Caratachea
Cedar Rapids,IA
Summary
Highly motivated, talented professional with a strong desire to take on new challenges. Great skills in relationship building, communication, and punctuality. Accomplish goals in a consistant and timely manner. Quickly master new skills. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash, Rancho Santa Margarita, California
Cedar Rapids, Iowa
12.2021 - Current
- Delivered food orders to customers in a timely manner.
- Loaded and unloaded delivery vehicles with food items.
- Ensured that the correct order was delivered to the customer.
- Maintained cleanliness of vehicle interior and exterior.
- Followed all safety protocols while driving.
- Answered customer inquiries regarding menu items, prices and availability.
- Coordinated with restaurant staff on order accuracy and pickup times.
- Provided excellent customer service throughout the delivery process.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Recorded accurate mileage log information during each shift.
- Complied with company policies related to safe driving practices and procedures.
- Adhered to local traffic laws at all times while delivering orders to customers.
- Contacted customers if there were delays in delivery due to traffic or other issues.
- Assisted in loading and unloading supplies when needed from suppliers or vendors.
- Identified potential problems or complaints from customers and took appropriate action as necessary..
- Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
- Delivered fresh food to customers across local area.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Carried food in insulated bags to maintain hot or cold temperature.
- Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
- Navigated local streets and highways with ease using GPS system.
- Analyzed customer address to determine best route for timely delivery.
- Maintained positive relationships with customers to promote further business opportunities.
- Collected tips from customers through hands-free electronic methods.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Overnight Team Lead
Walgreens Inc.
Cedar Rapids , IA
06.2023 - 03.2024
- Greeted customers upon arrival and provided excellent customer service.
- Organized merchandise on shelves according to store policies.
- Maintained cleanliness of the premises, including sweeping, mopping, dusting and disposing of trash.
- Stocked shelves with products in an orderly manner.
- Assisted customers with finding items they were looking for.
- Processed payments using cash registers and computers.
- Answered incoming calls and directed them to appropriate personnel or departments.
- Kept records of sales transactions and prepared reports for management review.
- Checked expiration dates on food products before stocking them onto shelves.
- Inspected equipment regularly for any signs of damage or malfunction.
- Performed periodic inventory checks as required by the store manager.
- Conducted regular maintenance tasks such as changing light bulbs and cleaning air ducts.
- Interacted with customers professionally while resolving their issues effectively.
- Received deliveries from vendors and ensured that products are properly stored away in designated areas.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Picked up boxes and related trash from sales floor.
- Assisted customers with product, promotion and policy information.
- Updated pricing and sales signs to promote merchandise.
- Gathered assigned merchandise and transported to store floor locations using hand trucks.
- Identified and quickly handled spill clean-up.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Used proper case cutting techniques to cut and sort stock loads.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Assessed floor displays to restock merchandise.
Warehouse Worker
QPS Employment
Cedar Rapids, IA
09.2022 - 02.2024
- Examined and sealed containers to ensure compliance with regulations.
- Inspected seals for proper placement, quality of material, and security.
- Maintained records of seal numbers and other pertinent data.
- Performed maintenance on sealing equipment to ensure proper functioning.
- Repaired or replaced defective seals as needed.
- Operated automated packaging machinery in accordance with established guidelines.
- Monitored production line for any irregularities during operation.
- Adjusted settings on the sealing machine to accommodate different products being packaged.
- Discarded defective items that were not suitable for sale or distribution.
- Collaborated with supervisors and other personnel in order to meet production goals efficiently.
- Assisted in training new personnel in the safe operation of sealers.
- Troubleshot problems with sealing machines and made necessary repairs or adjustments.
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Recognized by management for providing exceptional customer service.
Gas Station Team Member
Caseys General Stores Inc
Cedar Rapids, IA
07.2021 - 02.2022
- Greeted customers with a friendly attitude and provided assistance as needed.
- Stocked shelves with merchandise, rotated products, and removed expired items from the shelves.
- Verified customer identification for restricted items, such as alcohol or cigarettes.
- Operated cash register to process payments from customers.
- Answered customer inquiries about store policies and services.
- Assisted in ordering inventory when necessary.
- Performed general maintenance duties around the store, such as cleaning bathrooms and sweeping floors.
- Organized storage areas to ensure efficient stocking of products.
- Maintained cleanliness of work area throughout shift by wiping down counters, mopping floors.
- Inspected fuel pumps daily for proper functioning and safety hazards.
- Monitored security cameras for suspicious activity in the store or on the premises.
- Ensured that all safety procedures were followed at all times while working with hazardous materials such as gasoline.
- Completed end-of-shift reports detailing sales transactions and other activities during the shift.
- Resolved customer complaints in a professional manner.
- Adhered to company guidelines regarding payment processing methods and fraud prevention techniques.
- Replenished supplies such as napkins, cups, lighters., in preparation for busy periods.
- Followed opening and closing procedures according to established protocols.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
Gas Station Clerk
BP Sinclair
Cedar Rapids, IA
08.2019 - 04.2020
- Greeted customers entering the gas station and provided assistance when needed.
- Verified age of customers purchasing alcohol or tobacco products with valid ID.
- Processed customer payments, counted money in cash drawers and balanced receipts with sales.
- Stocked shelves with merchandise such as snacks, drinks and other convenience items.
- Maintained cleanliness of store by sweeping floors, wiping counters and restocking shelves.
- Operated cash register to process transactions accurately and efficiently.
- Performed daily inspections on pumps, tanks, hoses and nozzles for proper functioning.
- Ensured that all safety regulations were followed while handling hazardous materials.
- Answered phone calls regarding product availability, prices and special orders.
- Provided excellent customer service by addressing complaints promptly and courteously.
- Adhered to company policies regarding loss prevention measures such as bag checks.
- Reported any discrepancies or irregularities found during shift to manager immediately.
- Checked expiration dates on food items before stocking them onto shelves.
- Called vendors when necessary to report low stock levels or order additional supplies.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Inspected identification to determine proper age of customers for alcohol and cigarettes.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
- Prepared the Food for the Customers as required by the guidelines, Also Fresh Coffee.
- Performed all the lottery functions of closing at night and made sure the Till from that and the drawer was spot on and Dropped the cash into safe
- Locked up after setting the Alarms and Shut off all outdoor Lighting
Beauty Consultant
Sally's Beauty Supply
Cedar RApids, IA
- Responded promptly to customer inquiries regarding product availability or pricing information via phone or email communication channels.
- Demonstrated knowledge of the latest makeup trends and techniques.
- Developed sales strategies to promote new products to clients.
- Tracked inventory levels of beauty products and restocked shelves when necessary.
- Assisted customers in selecting products, based on their individual needs and preferences.
- Engaged with customers in a friendly manner to build strong relationships.
- Communicated effectively with colleagues in order to ensure smooth operations within the store.
- Maintained an organized workspace that was free from clutter.
- Conducted skin analysis to determine customer's skin type and recommend suitable skincare treatments.
- Utilized point-of-sale systems to process payments accurately and efficiently.
- Ensured all equipment was clean and sanitized between uses for safety reasons.
- Provided helpful styling tips while assisting customers in selecting appropriate clothing items.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Evaluated client hair type, condition and desired outcome to determine ideal services.
- Kept notes listing preferences and services provided to clients for quick reference.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Kept counter and display areas in clean and neat fashion.
Education
Certificate Obtained - Phlebotomy Certificate
Southeastern Community College
West Burlington, IA09-2010
30 Hours Short For My Graduation - Cosmetology, Nails And Skin
Capri College
Cedar Rapids, IASkills
- Quality Assurance
- Vehicle Maintenance
- Mileage Tracking
- GPS Navigation
- Product Promotion
- Order Verification
- Dependable and reliable
- Customer Service
- Retail Logistics
- Excellent sense of direction
- Shipping and packaging
- Punctual and Reliable
- Courteous and polite demeanor
- Clean Driving Record
- Inbound and Outbound Calling
- Consultative Sales
- Data Entry
- Coordination
- High-energy attitude
- Retail sales customer service
- Active Listening
- Product Education
- Order Fulfillment
- Positive and professional
- Quality Assurance Controls
- Payment Processing
- Order Processing
- De-Escalation Techniques
- Product Knowledge
- Warehouse Organization
- Loading and unloading
- Warehouse Operations
- Quality Control
- Inventory Tracking
- Shipping and receiving
- Order Preparation
- Purchase Order Review
- Deadline Adherence
- Order Picking
Languages
Spanish
Limited
Certification
- Phlebotomy Certificate. September 2010
Volunteer Work
- I have walked dogs for local humane society for years
- I volunteered to go to Nursing homes, talk and keep good company to the elder, lonely adults.
References
References available upon request.
Timeline
Overnight Team Lead
Walgreens Inc.
06.2023 - 03.2024
Warehouse Worker
QPS Employment
09.2022 - 02.2024
Delivery Driver
DoorDash, Rancho Santa Margarita, California
12.2021 - Current
Gas Station Team Member
Caseys General Stores Inc
07.2021 - 02.2022
Gas Station Clerk
BP Sinclair
08.2019 - 04.2020
Beauty Consultant
Sally's Beauty Supply
Certificate Obtained - Phlebotomy Certificate
Southeastern Community College
30 Hours Short For My Graduation - Cosmetology, Nails And Skin
Capri College
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