Callie Chance
Webster
Summary
Professional with extensive experience in customer service and technical support, adept at assisting customers with product selection, ordering, and resolving inquiries. Implemented innovative methods to streamline service processes, resulting in improved efficiency and customer satisfaction. Developed strong relationships through personalized assistance and effective follow-up procedures, contributing to enhanced customer loyalty. Demonstrated proficiency in administrative tasks, including database management and recordkeeping, ensuring accurate documentation of customer interactions.
Overview
13
13
years of professional experience
2020
2020
years of post-secondary education
Work History
Customer Service Representative
Studio 50 photography
Rochester
03.2021 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Implemented innovative methods for streamlining the customer service process.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
CNA
Angels In Your Home
Rochester
12.2017 - 06.2019
- Reported changes in patient conditions to registered nurse or physician.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Educated patients on self-care techniques that would help them maintain their independence.
Customer Service Representative
Maximus Call Center
Rochester
09.2012 - 06.2019
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Implemented innovative methods for streamlining the customer service process.
Education
East High School
Rochester , NYSkills
- Customer service
- Technical support
- Order processing
- Database management
- Upselling techniques
- Customer relationship management
- Communication skills
- Attention to detail
- Problem solving
- Time management
- Follow-up procedures
- Administrative tasks
- Product knowledge
- Account management
- Active listening
- Microsoft office expertise
- Call center operations
- Punctuality and reliability
- Paperwork processing
- Conflict resolution
- Recordkeeping strengths
- Product and service solutions
- Call center procedures
- Multitasking and organization
Timeline
Customer Service Representative
Studio 50 photography
03.2021 - Current
CNA
Angels In Your Home
12.2017 - 06.2019
Customer Service Representative
Maximus Call Center
09.2012 - 06.2019
East High School