Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Callie Creighton

West Monroe,LA

Summary

Striving to exceed customer/employer expectations by delivering second to none service all the while maintaining customer/team focus in all initiatives and interactions, always putting the customer’s needs first.

Overview

2019
2019
years of professional experience

Work History

Customer Service Representative

Coast Professional Inc.
2020 - 2025
  • Assisted customers with account inquiries, payments & billing issues while maintaining compliance with company and federal regulations
  • Handled inbound and outbound calls in a professional manner to resolve concerns and provide accurate information
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
  • Processed payments and updated account information in internal databases with high attention to detail
  • Explained repayment options, account statuses, and policies clearly to ensure customer understanding and to alleviate any concerns and worries the customer had regarding paying off their student loans
  • Managed high stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts most often not leading to me transferring call to upper management but instead de-escalating the call resolving all concerns
  • Collaborated with team lead and supervisor to meet contractual goals and deadlines, always finding ways to better my work performance

Administrative Assistant

Finding Solace Counseling
01.2018 - 01.2019
  • Administrative Assistant, possessing strong knowledge of professional ethics, skilled in the management of sensitive and confidential client information. Excels at prioritization, multitasking and follow through.
  • Verify insurance/copays/claims
  • Answer high volume of incoming calls
  • Set appointments for clients with counselors they either requested, matched by their issue, or the counselor with most accommodating schedule.
  • Management of client intakes through the proprietary software Docusign
  • Data entry (CPT codes/ payments/notes)
  • Referral validations
  • Set up new clients

Executive Assistant

Revival Fire Ministries
01.2012 - 01.2013
  • Executive assistant adept at coordinating all business functions of a global outreach ministry. Provided business administrative support to the CEO of Revival Fire Ministries. Always the consummate professional, dedicated to making an impact in the lives of the business owner and those who the ministry touched.
  • Vendor management
  • Event oversight
  • Accounts receivable/payable
  • Document control
  • Analysis and proof reading
  • Responded to customer inquiries
  • Monthly financial audits and reconciliation

Easter Seals of Louisiana Region 8-ICM
01.2008 - 01.2012
  • Part of a non-profit organization that assists individuals with disabilities and special needs live better lives. From job training to living independently, I have taken part in offering a variety of services to help people address life's challenges and achieve personal goals. I formed a good rapport with all of my clients and have had the pleasure of seeing many lives changed.
  • Completes weekly face to face visits with 35+ clients on caseload
  • Completes assessments, emergency service and treatment plans that are individualized to meet the consumer’s specific needs and goals, all the while providing the necessary tools and guiding them to the services that assist them in doing so
  • Created and maintained tracking charts & Reports
  • Meeting & Event Planning
  • Worked up revisions and budget pages Manages medication intake and mental health attendance
  • Obtains the required amount of billable units per week
  • Attends staff meetings weekly and training as scheduled
  • Composed Comprehensive Plan of Care for each client
  • Assisted clients in getting linked to provider agencies to receive services such as Respite and Habilitation

PRN Mental Health Tech

Glenwood Behavioral Health Unit
01.2007 - 01.2008
  • As a PRN Mental Health Tech, I had the satisfying chance to make an impact in the lives of others. I was able to assist my patients in overcoming their dependencies and give them intangible life tools to help them more readily learn how to live healthier lifestyles for both themselves and their loved ones.
  • Had up to 16 patient work load
  • Obtained and charted patient’s vital signs three times a day
  • Responsible for creating a safe living environment while at our facility
  • Led daily group meetings for patients discussing personal matters

Education

Bachelor of Arts Degree - Psychology

University of Louisiana At Monroe
Monroe, LA
01-2006

Skills

  • Communication
  • Critical Thinking
  • Peer Motivation
  • Strategic Thinking
  • Passion for People
  • Customer Service
  • Mentoring/Youth Development

Interests

SOCCER COACH, WOYSA-7 YEARS OF EXPERIENCE

  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Leadership & Community Involvement
  • Planned & led practices including 8-15 youth, each season lasting over 3 months long with 2 seasons per year


As a soccer coach my slogan has always been "It is about so much more than just soccer to me" My role as a coach extends far beyond the field I don't take lightly the privilege I get to pour into each kid I meet I realize that sports can be a healthy outlet to a lot of kids I teach the kids not only soccer skills but life skills, character development, teamwork, discipline, respect, leadership & how to be well rounded better human beings Our youth are the next generation of leaders & I take responsibility in helping guide & prepare them for that role

Timeline

Administrative Assistant

Finding Solace Counseling
01.2018 - 01.2019

Executive Assistant

Revival Fire Ministries
01.2012 - 01.2013

Easter Seals of Louisiana Region 8-ICM
01.2008 - 01.2012

PRN Mental Health Tech

Glenwood Behavioral Health Unit
01.2007 - 01.2008

Customer Service Representative

Coast Professional Inc.
2020 - 2025

Bachelor of Arts Degree - Psychology

University of Louisiana At Monroe

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