Callie Davis
Millville,UT
Summary
Detail-oriented Patient Service Representative known for high productivity and efficient task completion. Skilled in patient scheduling, record keeping, and excels in communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare team efficiency.
Proven ability to facilitate coordination between patients and healthcare professionals. Expertise in verifying insurance, scheduling appointments, and managing medical documentation, healthcare billing, and scheduling software. Demonstrating strong organizational and time-management capabilities.
Overview
23
23
years of professional experience
Work History
Patient Service Representative
Intermountain Health
Logan, Utah
10.2002 - Current
- Deliver exceptional customer service by greeting patients with cheerfulness, and assisting patients with check-in, paperwork, and billing questions.
- Balancing any deposits and credit card payments to ensure financial accuracy. Walking patients through billing statements, explaining insurance payments, finding billing errors, and refiling to insurance.
- Calling insurance companies on behalf of the patient for pre-authorization, or fixing billing code issues.
- Participated in team meetings to identify workflow improvements and boost practice performance.
- The mediator helps resolve disputes with patients and staff in a caring way, advocating for the patients, staff, and doctors, and finding an acceptable outcome for all involved.
- Reviewing work questions, fixing data errors, and re-billing to insurance.
- Training new employees on the programs and policies of the company.
- Helping where needed, in any capacity.
- Coordinated insurance verification and eligibility checks for patients.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
Temporary Remote Administrative Assistant
Budget Blinds Wasatch-back
Heber, Utah
08.2018 - 02.2019
- Delivered exceptional customer service through prompt responses, and effective issue resolution.
- Maintained accurate records via data entry in all staff schedules and main database management remotely.
- Organized documents through detailed file maintenance and archiving of outdated records.
- Supported staff by scheduling product installations with installers and clients in the most time-efficient and economical way possible.
- Handled all invoice processing collected from clients, as well as outgoing payments to vendors, to ensure timely payments.
- Enhanced team productivity by reviewing blind measurements on orders and catching errors, before sending measurements to production.
- Handled phone and email incoming and outgoing correspondence with clients, installers, owners and vendors.
Education
Associate of Science -
Snow College
Ephraim, UT05.2002
Skills
- Conflict resolution
- Appointment scheduling
- Data entry
- Phone etiquette
- Workflow optimization
- Multitasking and organization
- Problem solving
- Billing processing
- Attention to detail
- HIPAA compliance
- Insurance verification
- Billing dispute resolution
- Payment processing
- Time management
- Clinical data entry
- Queue management
- Medicaid
- Strong empathy
- Healthcare systems navigation
- Flexible schedule
Programs
- Tandem
- Centricity business
- I-centra
- Revenue Cycle
- Power chart
- Web collect
- Epic
- Microsoft programs
- Microsoft Teams
- Quickbooks
Accomplishments
- Created a step by step brochure for helping parents link onto their child's online account, published and used by all pediatric facilities within Intermountain.
- Received several Kudos awards for excellence and customer service from management.
- Received an award for excellence in care from Administration. Three fellow co-workers and I received the award for the treatment and smooth transition of care from our clinic to the life flight team for 2 of our pediatric patient's, during the same Saturday clinic with The Doctor, 2 medical assistants, and myself as support.
Affiliations
- I am the Mother of 4 Children, Logan (20), Preston (18), Morgan (14) and Emery (10). They are all active in something different ultimate frisbee, drone operations, soccer, and theater. I love watching them excell in what they love.
- I have volunteered 1 full day a week for the last 7 years, at the Elementary school my children have attended. Working in the copy room doing whatever projects the teachers have for me to work on as well as creating fun paper creations for the walls throughout the school.
- I love to paint, repair, and remodel area's in my home. This summer I learned how to install a bathroom vent, vinyl flooring, completely take apart and repair a dryer vent, and repair the drywall in a ceiling. Next up is the tile in the shower.
- Camping is something I drag my family to do as often as I can, to my husband's dismay. I love Southern Utah, the Unitas, and Flaming Gorge.
References
References available upon request.
Timeline
Temporary Remote Administrative Assistant
Budget Blinds Wasatch-back
08.2018 - 02.2019
Patient Service Representative
Intermountain Health
10.2002 - Current
Associate of Science -
Snow College