Callie Dunbar
Customer Service Associate
Temple,TX
Summary
Versatile and dynamic professional with a proven track record at Central Texas Veteran Health Care System, excelling in roles requiring exceptional customer service and data entry proficiency. Demonstrated ability to enhance operational efficiency and customer satisfaction, backed by strong skills in Microsoft applications and telephone etiquette. Achieved top satisfaction ratings through meticulous attention to detail and proactive problem-solving.
Overview
2025
2025
years of professional experience
7
7
years of post-secondary education
Work History
Telephone Operator/Timekeeper (GS-4, FT) 40/wk
Central Texas Veteran Health Care System
09.2023 - Current
- Responded to customer inquiries with patience and positivity to establish excellent first impression
- Operated switchboard and routed incoming calls to appropriate departments
- Collaborated with managers to establish work schedules, ensuring optimal coverage for all shifts
- Managed payroll data entry and processing for 8 employees to comply with predetermined company guidelines
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments
Food Service Worker (WG-3, FT) 40/wk
Central Texas Veterans Health Care System
4 2021 - 09.2023
- Served food cafeteria style by placing uniform portions of food on
customers'/patients'/residents' plates - Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
- Learned other teammates' work tasks to train as backup
- Returned soiled trays and dishes to dish room
Overnight Stocker
H-E-B Plus
02.2020 - 08.2020
- Inspected floor displays, noted missing items and immediately replenished merchandise
- Completed regular cycle counts and inventory audits
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage
Jailer
Coryell County Sheriff's Department
06.2019 - 12.2019
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property
- Oversaw conduct of 92 prisoners to prevent escapes or violent behavior
- Utilized weapons, handcuffs and physical force to maintain discipline and order among prisoners
- Examined incoming and outgoing mail to detect contraband
- Monitored radio transmissions between staff to respond immediately to directions and emergencies
Day Stocker/Price Change Team Member
Warrior Way Commissary
05.2018 - 06.2019
- Took on customer service duties, contributing with teams of up to 6 employees to achieve top ratings in satisfaction surveys
- Stocked shelves to match planogram images and instructions
- Unloaded arriving product stock and moved to store display areas
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products
- Supported promotional plans by updating signage with price changes
Banquet Server/Bar Cashier
Moody Gardens Inc
03.2017 - 10.2017
- Maintained customer satisfaction with timely table check-ins to assess food and beverage need
- Stayed up-to-date on menu changes to help customers make food choices
- Guided arriving guests to tables, took drink orders and relayed information to bartenders
- Checked identification for minimum age for sale of alcoholic beverages
- Calculated and returned appropriate change and maintaining adequate cash and coin for making change
Food Service Specialist/Rations Clerk
United States Army
06.2013 - 11.2016
- Monitored and maintained precise food service schedules and distributed to various serving sites on time and ready-to-eat
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Verified transactions, product orders and shipping dates and entered information into databases and reports
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of dining facility equipment
- Responded to inquiries from callers seeking information
Education
Bachelor of Science - Criminal Justice Administration
University of Phoenix-ONLINE
Tempe, AZ 01.2018 - 07.2021
High School Diploma -
La Marque High School
La Marque, TX 08.2009 - 05.2013
Skills
Customer Service
Proficient in Microsoft
Training and demonstration development
Telephone etiquette
Data entry proficiency
Punctuality
Accomplishments
National Society of Collegiate Scholars (NSCS)
Timeline
Telephone Operator/Timekeeper (GS-4, FT) 40/wk
Central Texas Veteran Health Care System
09.2023 - Current
Overnight Stocker
H-E-B Plus
02.2020 - 08.2020
Jailer
Coryell County Sheriff's Department
06.2019 - 12.2019
Day Stocker/Price Change Team Member
Warrior Way Commissary
05.2018 - 06.2019
Bachelor of Science - Criminal Justice Administration
University of Phoenix-ONLINE
01.2018 - 07.2021
Banquet Server/Bar Cashier
Moody Gardens Inc
03.2017 - 10.2017
Food Service Specialist/Rations Clerk
United States Army
06.2013 - 11.2016
High School Diploma -
La Marque High School
08.2009 - 05.2013
Food Service Worker (WG-3, FT) 40/wk
Central Texas Veterans Health Care System
4 2021 - 09.2023
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