Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Callie Franklin

Cumming,GA

Summary

Energetic Customer Service professional dedicated to servicing the needs of internal and external customers. Solid customer service experience with a clear understanding of what it means to build relationships with customers. Able to effectively communicate and engage with customers in a professional manner. Effective in working respectfully with team members. Ability to skillfully analyze problems using factual information and logic to reach satisfactory solutions. Understands and empathizes with diversity of individuals and situations Strong computer skills proficient in Microsoft office suite and able to quickly learn proprietary systems.

Overview

22
22
years of professional experience

Work History

Customer Service Representative lll

Primerica Life Insurance
Duluth, GA
05.2017 - Current
  • Answering inbounds calls with agent and clients
  • Handle new business calls, assisting agents with documents submitted for new clients and old ones as well
  • Answered claim calls to set up claims ( death, waiver of premium )
  • Answer questions regarding policies to include payments and details of their insurance policy
  • Within the past 2 years I’ve been training new hires as well as new skill set training
  • I Handled emails, inbound calls, and outbound calls as well data entry for customer information
  • Responsible for creating and sending correspondences to upper management and other CSRs
  • I also had extended training through LOMA courses and currently training to become a specialist, which is a form of management
  • Also, my duties are to maintain organized and make sure all assignments are submitted on time before or by deadline
  • Dispatcher for thermostat

Key holder

Honeywell SGS
Atlanta, GA
08.2014 - 10.2014
  • Assisted clients on information on energy efficiency plans and troubleshooted thermostats for clients
  • Also assisted with rebates on new appliances purchased
  • Also was responsible to up sell clients new and improved energy efficiency plans., responsible for opening and closing store
  • Maintained knowledge of current sales and store promotions and assisted customers by making item recommendations
  • Provided assistance with location of product based on customers' requests
  • Built long-term customer relationships by keeping them updated on various promotions
  • Complied weekly monetary reports and maintained records for store managers to track progress of sales goals.

Volunteer Assistant

Lazarus Project
Lawrenceville, GA
02.2013 - 08.2014
  • For community outreach program - Distributed food from pantry, set up dining area, assisted with meal preparation and served as needed.

Co-Manager

Journeys
Lawrenceville, GA
11.2010 - 10.2012
  • Responsible for the resolution of a wide variety of customer service concerns
  • Logged shipped and received orders, handled cash stock and inventory balances and prepared weekly sales reports
  • Trained new employees by providing knowledge of specific store tasks and policies
  • Promptly responded to general inquiries from customers, members and staff regarding merchandise and pricing
  • Managed wide variety of customer service and administrative tasks
  • Organized store merchandise racks by size, style and color to promote visually appealing environment
  • Phone: 678-906-7706 E-mail: calfrank83

Customer Service Representative

ORKIN Pest Control
11.2009 - 10.2011
  • Received incoming customer service calls and responded to a wide range of inquiries
  • Scheduled visits, assisted customers with their accounts, processed payments and directed escalated calls to appropriate departments to ensure satisfactory problem resolution.

Sales Associate/Store Manager

WILDPAIR SHOES
Duluth, GA
01.2002 - 01.2007

Education

High school diploma -

Skills

  • Cold Calling
  • Computer Skills
  • Store Management Experience

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Customer Service Representative lll

Primerica Life Insurance
05.2017 - Current

Key holder

Honeywell SGS
08.2014 - 10.2014

Volunteer Assistant

Lazarus Project
02.2013 - 08.2014

Co-Manager

Journeys
11.2010 - 10.2012

Customer Service Representative

ORKIN Pest Control
11.2009 - 10.2011

Sales Associate/Store Manager

WILDPAIR SHOES
01.2002 - 01.2007

High school diploma -

Callie Franklin