Callie Metzger
Columbus,OH
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Cashier Supervisor/Customer Service Representative
Marcs
02.2025 - Current
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
Call Center Representative
Williams Lea
02.2024 - 11.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Barista
Kroger
07.2023 - 01.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Child Watch Worker
Davis Family YMCA
04.2021 - 05.2023
- Played games, worked on puzzles, and read books to young children.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
Server Assistant
Lake Club
04.2018 - 08.2020
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
Education
Associate of Applied Science - Criminal Justice
Purdue University
West Lafayette, IN11-2021
High School Diploma -
Boardman High School
Boardman, OH06-2019
Skills
- Customer service
- Active listening
- Relationship building
- Call center experience
- Call management
- Administrative support
Timeline
Cashier Supervisor/Customer Service Representative
Marcs
02.2025 - Current
Call Center Representative
Williams Lea
02.2024 - 11.2024
Barista
Kroger
07.2023 - 01.2024
Child Watch Worker
Davis Family YMCA
04.2021 - 05.2023
Server Assistant
Lake Club
04.2018 - 08.2020
Associate of Applied Science - Criminal Justice
Purdue University
High School Diploma -
Boardman High School
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