Callie Olson
Big Lake,MN
Summary
Detail-oriented Sales Support Specialist skilled in customer relationship management, order processing, and effective communication. Proven ability to resolve inquiries efficiently and enhance customer satisfaction.
Overview
17
17
years of professional experience
Work History
Sales Support Specialist
Artisan Window and Door
Plymouth, MN
09.2020 - Current
- Provided product information to customers for informed purchasing decisions.
- Processed orders and coordinated delivery to ensure timely fulfillment.
- Maintained accurate records of customer interactions and order history.
- Resolved customer inquiries and issues, enhancing overall customer satisfaction.
- Answered customer inquiries regarding products, pricing, and availability.
- Generated customized quotes for customers, facilitating informed purchasing decisions.
- Resolved order issues by consulting with appropriate departments. Warranty/service tracking
Shelter Supervisor
360 Communites
Burnsville, Minnesota
01.2009 - 10.2015
- Supervised daily operations of shelter, ensuring safety and compliance standards.
- Managed intake process for clients, assessing needs and connecting them with appropriate resources.
- Coordinated staff schedules and assignments to enhance service delivery and client support.
- Trained new employees on policies, procedures, and best practices in shelter management.
- Organized community outreach programs to increase awareness of shelter services and available resources.
- Scheduled maintenance, repairs, and renovations to ensure facility functionality.
Education
Associate of Arts - Human Services
Inver Hills Community College
Inver Grove Heights, MN05-2009
Skills
- Customer relationship management
- Customer order management
- Order processing
- Quoting and pricing
- Product knowledge
- Warranty tracking
- Client communication
- Attention to detail
- Time management
- Self-motivation
- Excellent communication
- Staff training
Timeline
Sales Support Specialist
Artisan Window and Door
09.2020 - Current
Shelter Supervisor
360 Communites
01.2009 - 10.2015
Associate of Arts - Human Services
Inver Hills Community College