Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Belk Department Store
09.2023 - Current
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Streamlined call center processes for improved efficiency and reduced wait times.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Hostess Manager
Chicos Mexican Grill
10.2022 - 09.2023
Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
Streamlined reservation process for increased efficiency and improved guest experience.
Mentored hostess team members, fostering professional growth and strong teamwork.
Increased table turnover rate by effectively managing seating arrangements and guest flow.