Callie D. Robinson
Austin,Texas
Summary
Engaging associates committed to providing outstanding customer service while maximizing sales. Positive role model focused on team leadership, personnel support and customer relationship building. Offering years of experience in answering routine product questions, meeting assigned sales goals, and creating a welcoming atmosphere while attending to guests.
Overview
9
9
years of professional experience
Work History
Jeweler and Design Consultant
Nikolas Alan Jewelers
02 2023 - Current
- Work with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
- Jewelry repair assesment, polishing/cleaning, and apprasials.
- Conducted in-depth research to identify sourcing for high-quality materials and stones at attainable pricing.
- Resolved customer complaints promptly and professionally, preserving brand reputation and fostering loyalty among clients.
- Order and manage inventory effectively, maintaining an organized and appealing display of jewelry items.
- Increased sales revenue by providing personalized consultations and recommending suitable products.
Guest Relations Coordinator
Codependent
05.2022 - 02.2023
- Maintaining a list of potential clients and suggesting appropriate services based on their needs and preferences
- Trained new team members on company policies and guest relations best practices, ensuring consistent service quality.
- Handled deposits and payments for events, ensuring that records were kept correct and money was received to the accounting department
- Coordinating with other staff members to ensure that all aspects of an event run smoothly
- Overseeing the day-to-day operations and handling any issues customers may have.
Hospitality Coordinator
Tillie's At Camp Lucy
08.2021 - 04.2022
- Manage and assist hosts, servers, and bartenders on the floor
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Correspond with kitchen and bar to create specific drink and food menus including for customers with dietary
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
Bartender
Hill Country Tasting Room
06.2022 - Current
- Kept the inventory well-stocked by anticipating demand based on seasonality and local events
- Assessing bar customers' needs and preferences and making recommendations
- Greet bar guests with a friendly and helpful attitude at all times
- Maintain a clean and orderly bar.
Social Media Manager And Ordering Processor
Unruly Cactus
07.2021 - Current
- Plan social media posts on all platforms
- Take, edit, and photoshop all photos to fit the brand's aesthetic.
Sales Associate
K's Jewelers
03.2015 - 08.2020
- Leveraged market knowledge and leadership ability to help drive profit increases
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Readied merchandise for the sales floor by marking items with identifying codes and accurate pricing
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Hostess
Pluckers Wing Bar
08.2019 - 05.2020
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
- Answered questions about food and order statuses for waiting customers
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Sales Associate
Paper Bear
09.2018 - 08.2019
- Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers
- Kept apprised of emerging trends and provided informative customer service to assist in product selection
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
Bachelor of Liberal Arts - Political Science -
Texas State University
San Marcos, TXSkills
- Production Management
- Event planning
- Analytical and problem solving
- Design skills
- Order planning and processing
- Sales and client relation development
- Service oriented with high attention to customer detail
- Profciency in word and excel
Timeline
Bartender
Hill Country Tasting Room
06.2022 - Current
Guest Relations Coordinator
Codependent
05.2022 - 02.2023
Hospitality Coordinator
Tillie's At Camp Lucy
08.2021 - 04.2022
Social Media Manager And Ordering Processor
Unruly Cactus
07.2021 - Current
Hostess
Pluckers Wing Bar
08.2019 - 05.2020
Sales Associate
Paper Bear
09.2018 - 08.2019
Sales Associate
K's Jewelers
03.2015 - 08.2020
Jeweler and Design Consultant
Nikolas Alan Jewelers
02 2023 - Current
Bachelor of Liberal Arts - Political Science -
Texas State University
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