Callie Singletary
Daphne,AL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
Work History
Sales Representative
State Farm
Saraland, AL
05.2022 - Current
- Assist customers with a warm and professional attitude
- Answered general questions
- Responsible for cashier duties
- Responded to claims inquires
- Boosted sales revenue by implementing effective sales strategies and streamlining the sales process.
- Increased sales revenue by implementing effective sales strategies and coaching the sales development team.
- Surpassed monthly sales goals through innovative sales techniques.
- Provided outstanding customer service.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Server
El Papi
Mobile, Al
03.2021 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Vocal Director
Playhouse In The Park
Mobile, Al
05.2019 - 04.2021
- Selected repertoire that showcased the unique talents of each vocalist while maintaining overall performance cohesion.
- Developed relationships across the industry attending conferences workshops seminars broadening professional network fostering collaboration opportunities.
- Inspired confidence in performers by providing clear instruction, encouragement, and positive reinforcement throughout the rehearsal process.
- Enhanced choir performances by implementing innovative vocal techniques and exercises.
- Coached vocalists on proper breathing techniques, significantly increasing their stamina during performances.
- Provided constructive feedback to singers, aiding them in refining their skills and stage presence.
Salon Coordinator
Allure Studio
Mobile, Alabama
10.2016 - 03.2021
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Scheduled appointments by phone, email and in person and recommended additional services.
- Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
- Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
- Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
- Provided exceptional support to both stylists and clients alike during high-volume periods such as holidays or special events.
- Greeted patrons upon arrival at salon, offering prompt, courteous service.
- Assisted stylists with client consultations, ensuring a clear understanding of desired services and outcomes.
- Maintained accurate financial records, facilitating smooth daily operations and timely reporting.
- Trained new employees in salon procedures, contributing to a cohesive and efficient team environment.
- Enhanced customer satisfaction with prompt and courteous service at the front desk.
- Ensured cleanliness of the salon by overseeing regular maintenance tasks and adhering to hygienic practices.
- Handled all payments and refunds, making sure that charges and correct tax were applied.
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for growth and improvement.
Host
Ruby Tuesdays Restaurant
Mobile, AL
08.2014 - 10.2016
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Education
Diploma -
Baker High School
Mobile, AlabamaSkills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Insurance sales
- Telephone skills
- Time Management
- Data Entry
- Scheduling
- Customer and client relations
- Scheduling appointments
- Multi-line telephone operation
Timeline
Sales Representative
State Farm
05.2022 - Current
Server
El Papi
03.2021 - 08.2022
Vocal Director
Playhouse In The Park
05.2019 - 04.2021
Salon Coordinator
Allure Studio
10.2016 - 03.2021
Host
Ruby Tuesdays Restaurant
08.2014 - 10.2016
Diploma -
Baker High School