Callie Snyder
Woodstock,GA
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
13
13
years of professional experience
Work History
Operations Manager, Customer Experience
Awesome Ink
03.2014 - Current
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Developed new employees and on-going performance assessment of current employees.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Mentored team members in developing their skills and advancing their careers within the organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Call Center Representative
Consumer Celluar
12.2010 - 01.2014
- Implemented and developed customer service training processes.
- Cross-trained and provided backup support for organizational leadership.
- Cross-trained and backed up other customer service managers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Educated customers on company systems, form completion, and access to services.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Processed debit and credit card and electronic check payments.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
High School Diploma -
Parkview High School
Lilburn, GA08.2009
Skills
- Hiring and Onboarding
- Staff hiring
- Staff training/development
- Decision-Making
- Data Analysis
- Effective leader
- Customer Relations
- Budget Development
Timeline
Operations Manager, Customer Experience
Awesome Ink
03.2014 - Current
Call Center Representative
Consumer Celluar
12.2010 - 01.2014
High School Diploma -
Parkview High School
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