Chad Emrick
Operations Manager/ Human Resources
Paying attention to simple little things that most men neglect makes a few men rich.
Henry Ford
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
27
27
years of professional experience
Work History
Operations Manager, Customer Experience
EasyRest Adjustable Sleep Systems
05.2010 - 01.2024
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Developed new employees and on-going performance assessment of current employees.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Established performance and service goals and held associates accountable for individual performance.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Raised property accuracy and accountability by creating new automated tracking method.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Area Circulation Manager
Fort Wayne Newspapers
08.1996 - 06.2008
- Oversaw day-to-day operations of district locations for delivery of the Journal Gazette newspaper.
- Managed Regional distribution warehouses
- Hired, Trained independent newspaper carriers
- Maintained delivery time deadlines and handled all customer service issues with delivery of their newspaper
- Responsible for growing customer base with new subscriptions and distribution locations.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Area Circulation Manager
Fort Wayne Newspapers
09.2006 - 04.2010
- Oversaw day-to-day operations of district locations for delivery of the Journal Gazette newspaper.
- Managed Regional distribution warehouses
- Hired, Trained independent newspaper carriers
- Maintained delivery time deadlines and handled all customer service issues with delivery of their newspaper
- Responsible for growing customer base with new subscriptions and distribution locations.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Education
AS in Science-Mortuary Science -
Skills
Project ManagementBudget PlanningCommunicationProblem-solving
Staff Development
Cross-Functional Collaboration
Training Programs
Proficient in AS400
Account Management
Engagement Strategy Development
Customer Empathy
Employee Development
Administrative Management
Customer Service Management
Program Administration
Sales Tracking
Schedule Management
Department Oversight
Quality Assurance
Customer Retention
Cost Control
Performance Improvement
Staff Management
Business Leadership
Analytical Thinking
Process Improvements
Professionalism
Active Listening
Performance Improvements
Time Management
Written Communication
Continuous Improvement
Staff Training/Development
Time Management Abilities
Team Building
Scheduling
Cost Reduction
Performance Evaluation and Monitoring
Reliability
Multitasking Abilities
Payroll Administration and Timekeeping
Organizational Structuring
Training Management
Goal Setting
Operations Oversight
Customer Relations
Teamwork and Collaboration
Team Leadership
Problem-Solving
Effective Communication
Desktops, Laptops, and Mobile Devices
Staff Hiring
Policy Development and Enforcement
Employee Reviews
Management Team Building
Employee Motivation
Decision-Making
Sound Judgment
Hiring and Onboarding
Records Organization and Management
Problem-Solving Abilities
Employee relations and conflict resolution
Natural leader
Accomplishments
- Implemented new procedures and technologies that improved efficiency and streamlined operations.
- Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Roles And Responsibilities
Overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service. Also responsible for analyzing financial data, identifying trends, and developing strategies to improve the bank's performance.
References
Available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager, Customer Experience - EasyRest Adjustable Sleep Systems
05.2010 - 01.2024
Area Circulation Manager - Fort Wayne Newspapers
09.2006 - 04.2010
Area Circulation Manager - Fort Wayne Newspapers
08.1996 - 06.2008
Miami Dade Community College - AS in Science-Mortuary Science,