Callie Souders
Kilmarnock ,VA
Summary
Dedicated professional with a strong background in retail customer service, seeking employment to utilize and further develop interpersonal skills and problem-solving abilities in a concierge role.
Overview
4
4
years of professional experience
Work History
Lifeguard
Northern Neck Family YMCA
Kilmarnock , VA
06.2021 - 08.2021
- Educated patrons about safe swimming practices through public announcements. Oversaw pool and ensured safety of swimmers.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues to meet members' needs.
- Effectively communicated with supervisors regarding any issues that arose during shifts.
- Kept equipment in good working order with frequent inspections and minor repairs.
Babysitter
Michelle Grass
Kilmarnock , VA
05.2023 - 08.2023
- Provided attentive, safe, and engaging care for two school-age children.
- Organized recreational activities and maintained structured daily routines.
- Maintained open communication with parents and created a positive environment for children.
Guest Service Representative
Compass Entertainment Complex
Weems , VA
11.2023 - 01.2025
- Provided exceptional service to a diverse customer base. First point of contact with customers.
- Managed point-of-sale transactions efficiently, maintaining accuracy and speed during peak hours.
- Developed knowledge of products and services to assist customers in making informed purchasing decisions.
- Provided information to out-of-area customers on local attractions and resources.
- Trained new employees, exhibiting a collaborative team environment.
Education
High School Diploma -
Saint Mary's School
Raleigh, NC05-2023
Skills
- Exceptional customer service
- Effective communication
- Attention to detail
- Knowledge of local attractions and services
- Problem resolution
- Team collaboration
Timeline
Guest Service Representative
Compass Entertainment Complex
11.2023 - 01.2025
Babysitter
Michelle Grass
05.2023 - 08.2023
Lifeguard
Northern Neck Family YMCA
06.2021 - 08.2021
High School Diploma -
Saint Mary's School
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