Callie Walsh
Marine,IL
Summary
Customer service professional with 4 years of experience excelling in order management, cash handling, and team leadership. Proven ability to manage high volumes of customer orders, with an average of 50+ daily and several responses of costumer enjoyment and positive reports within 90 days. Also, maintaining exceptional accuracy and efficiency. Adept at organizing work aspects and fostering clear communication among team members to enhance productivity and customer satisfaction. Currently pursuing higher education to advance professional expertise, with a focus on obtaining certifications relevant to career advancement.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Customer Service
American Banner Amusements
Marine, USA
01.2023 - Current
- Manage and process an average of 50+ customer orders daily, ensuring accuracy and timely fulfillment.
- Handle cash transactions, maintain accurate records, and balance daily cash drawers without discrepancies.
- Provide exceptional customer service, address inquiries, and resolve complaints with emphasis on customer satisfaction.
- Organize daily tasks, prioritize responsibilities, and maintain a clean, efficient workspace.
- Collaborate with team members to achieve daily goals, provide support and assistance as needed.
- Communicate effectively with colleagues and supervisors to ensure smooth operations and address abnormalities.
- Assist in training new employees, share best practices and provide guidance on company policies and procedures.
- Improved customer satisfaction by 15% through effective communication.
Education
High School -
Triad High School
Troy, IL 08.2022 - 01.2026
Skills
- Organizational skills
- Leadership
- Cash handling
- Microsoft Excel
- Sales
- Mobile devices
- Cashiering
- Stocking
- Computer operation
- Attention to detail
- Food preparation
- Typing
- Maintenance
- Communication skills
- Data entry
- Customer service
- Phone etiquette
Certification
Illinois Drivers License
Timeline
Customer Service
American Banner Amusements
01.2023 - Current
High School -
Triad High School
08.2022 - 01.2026