Janet Harrell
Appleton,WI
Summary
Master Service Technician and Technical Trainer with over 8 years of progressive experience in heavy equipment service, troubleshooting, and operational leadership. Expertise in hydraulic and electrical diagnostics, quality assurance, and Lean/Kaizen continuous improvement methodologies. Proven ability to develop and deliver effective training programs, improve operational efficiency, and drive measurable performance results. Committed to safety, collaboration, and delivering high-quality service outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Master Service Technician & Technical Trainer
Vermeer Wisconsin Inc
Appleton
05.2020 - Current
- Perform advanced hydraulic and electrical troubleshooting and repairs to ensure optimal equipment performance
- Develop and implement comprehensive training programs focused on safety, equipment operation, and technical skills
- Deliver engaging training through classroom instruction and hands-on application
- Create instructional materials, manuals, and training resources to enhance learning and retention
- Support quality assurance initiatives and continuous improvement efforts
Service/Branch Manager & Lean (Kaizen) Leader
Conger Industries
Green Bay, WI
09.2017 - 03.2020
- Led continuous improvement initiatives by defining project scope, objectives, and execution strategies
- Increased quality metrics by 52% through KPI tracking, team collaboration, and process improvements
- Improved customer retention through efficient service delivery, standardized processes, and competitive pricing
- Managed budgets and operational planning to maintain profitability
- Facilitated cross-department collaboration between service, sales, and parts teams
- Implemented Lean strategies to improve responsiveness and overall customer satisfaction
Field Service Technician / Heavy Equipment Mechani
Conger Industries
Green Bay, WI
05.2016 - 10.2017
- Diagnosed and repaired mechanical and electrical equipment at the component level
- Performed preventative maintenance and managed service schedules
- Communicated directly with customers to ensure operational success and satisfaction
- Increased customer satisfaction scores by 75%
- Reduced repair expenses by $8K monthly through efficiency improvements
- Established maintenance timelines that reduced downtime and improved response rates
Lead Service Technician & On-Call Supervisor
Amusement Devices
Menasha, WI
01.2006 - 05.2016
- Led service operations and supervised on-call technical support
- Maintained and repaired equipment to ensure safety and functionality
- Coordinated service schedules and emergency response efforts
Education
Associate of Science - Business Management
Fox Valley Technical College
Appleton, WITechnical Degree - Operations Management And Supervision
Fox Valley Technical College
Appleton, WISkills
- Hydraulic & Electrical Troubleshooting
- Heavy Equipment Repair
- Technical Training & Development
- Lean / Kaizen Continuous Improvement
- Quality Assurance & KPI Management
- Preventative Maintenance
- Team Leadership & Cross-Functional Collaboration
- Customer Service & Relationship Management
Certification
- Master Service Technician Certification
- Champion, Continuous Improvement (Kaizen) / Lean Management – Toyota Material Handling
Timeline
Master Service Technician & Technical Trainer
Vermeer Wisconsin Inc
05.2020 - Current
Service/Branch Manager & Lean (Kaizen) Leader
Conger Industries
09.2017 - 03.2020
Field Service Technician / Heavy Equipment Mechani
Conger Industries
05.2016 - 10.2017
Lead Service Technician & On-Call Supervisor
Amusement Devices
01.2006 - 05.2016
Associate of Science - Business Management
Fox Valley Technical College
Technical Degree - Operations Management And Supervision
Fox Valley Technical College