Callin R Bell
La Mesa,USA
Summary
Resourceful Healthcare Business Professional with extensive experience within the healthcare delivery system both private and federal sectors. Assimilates to new teams seamlessly making immediate contributions to improve cooperation and efficiencies and develop best practices. Creative problem-solver with an outgoing personable demeanor and attentive listening skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Administrative Officer
Veteran Affairs Medical Center San Diego
San Diego
01.2022 - Current
- Collaborates directly with the Chief and Assistant Chief on creating, maintaining, and improving workflows.
- Collaborates directly with human resources to recruit new staff.
- Collaborates with FRMS (Financial Resources Management Services) to manage FCPs (Fund Control Points)
- Mentores junior staff on administrative best practices, promoting professional growth within the team.
- Projected office budget, tracking expenses and optimizing resource allocation for cost efficiency.
- Developed comprehensive reports on department performance metrics for review by senior leadership teams.
- Managed administrative operations, ensuring compliance with federal regulations and policies.
Senior Administrative Officer
Veterans Healthcare Administration
Durham, North Carolina
04.2021 - 01.2022
- Managed a staff of 1 Junior Administrative Officer and 10 Program Support Assistants.
- Served as the COTR (Contracting Officer Technical Representative) for the Nursing Service Line, managed main Escort Service Contract.
- Managed all space changes.
- Managed sensitive information with discretion, maintaining strict confidentiality at all times.
- Enhanced team productivity by delegating tasks according to individual strengths and skillsets.
- Championed employee engagement initiatives leading to higher morale levels among staff members.
- Spearheaded various projects, coordinating efforts between multiple departments to meet deadlines and achieve desired results.
- Monitored and tracked budgets and expenses.
Contract Administrator
North Carolina Department of Health and Human Services Division of Health Benefits/Eligibility Services
Raleigh, NC
11.2019 - 04.2021
- Scheduled conference calls monthly with vendors to ensure compliance.
- Resolved issues between vendor and business owners to ensure contract ran as designed and agreed upon.
- Collaborated with finance to ensure vendor invoices were paid timely, identified discrepancies for resolution.
- Developed and maintained accurate documentation for contract terms and conditions.
- Adhered to legal and contractual requirements for compliant contract processes.
- Expedited resolution of contractual disputes by serving as a liaison between parties and facilitating open communication channels.
Medical Administration Specialist
Veterans Healthcare Administration San Diego, CA
San Diego, CA
10.2016 - 09.2019
- Served as the COTR (Contracting Officer Technical Representative) for the Mental Health Care Line.
- Collaborated directly with human resources to recruit new staff.
- Collaborated with FRMS (Financial Resources Management Services) to manage FCPs (Fund Control Points)
- Oversaw the department Purchase Card program providing 2 purchase card holders guidance via VA policy.
- Coordinated all space planning for the service.
- Projected office budget, tracking expenses and optimizing resource allocation for cost efficiency.
- Managed administrative operations, ensuring compliance with federal regulations and policies.
Program Support Assistant
Veterans Healthcare Administration Sacramento, CA
Sacramento, CA
04.2014 - 10.2016
- Provided program, administrative, and technical support in the day-to-day operations of The Community Care Programs.
- Independently coordinated all department onboarding of new staff and daily office issues.
- Directly coordinated with human resources to recruit and onboard new employees.
- Completed and submitted LEAF Position Requests and worked closely with Human Resources to post approved positions.
- Served as the ADPAC (Automated Data Processing Representative) for Social Work and Community Care Services.
Veteran Service Representative
Veterans Healthcare Administration, Los Angeles, CA
Los Angeles, CA
12.2012 - 08.2013
- Conducted interviews with veterans, representatives, and advocates; clarify benefits available to veterans and analyzes all documentation received on their behalf. Received and analyzed incoming documents used to decide benefit entitlement.
Claims Examiner I
Veterans Benefits Administration St Louis, MO
St Louis, MO
07.2009 - 11.2012
- Adjudicated Education Claims and conducted interviews with veterans, representatives, and advocates. Analyzed and clarified all submitted documents received from veterans that I used to award benefits.
Staffing Supervisor
Veterans Healthcare Administration, St. Louis, MO
St. Louis, MO
11.2006 - 07.2009
- Supervised 6 staffers who provided supplemental clinical staff for 26 inpatient units.
- Trained and granted access to all management staff on the proper usage of Ansos.
- Wrote job descriptions for the staffer role, completed hiring matrix, screened, and interviewed candidates.
- Performed offsite credential audits with nursing registries contracted with our facility.
- Received and trained travel nurses on medical center policy and procedures.
PERFORMANCE IMPROVEMENT-LICENSING COORDINATOR
ST. LOUIS UNIVERSITY HOSPITAL, St Louis, MO
St Louis, MO
03.2005 - 11.2006
- Coordinated accreditation / licensing activities to ensure compliance with regulatory agencies such as the Joint Commission for the Accreditation of Healthcare Organizations (JCAHO) and the Missouri Department of Health.
PROGRAM SUPPORT ASSISTANT
ST. LOUIS VETERANS HOSPITAL, St Louis, MO
St Louis, MO
05.2003 - 03.2005
- Facilitated and coordinated 4 key committees within the hospital.
- Performed analysis of all quality management components used to identify potential trends and recommendations for corrective actions.
- Assisted in the peer review tracking and trending process. Prepared meeting minutes, correspondence, and scheduled meeting locations.
- Communicated committee issues via outlook email.
Education
BA - Healthcare Business Administration
National University
San Diego, CAMA - Public Administration
National University
San Diego, CASkills
- Human Resources
- Workflow Management
- Project Management
- Budget Planning
- Equipment Acquisitions
- Contract Management/Development
- Problem-solving
- Document management
Certification
- McKesson Ansos One Staff Training Super User, San Francisco, CA
- Federal Acquisition Institute Contracting Officer’s Technical Representative Certification, 2016
Timeline
Administrative Officer
Veteran Affairs Medical Center San Diego
01.2022 - Current
Senior Administrative Officer
Veterans Healthcare Administration
04.2021 - 01.2022
Contract Administrator
North Carolina Department of Health and Human Services Division of Health Benefits/Eligibility Services
11.2019 - 04.2021
Medical Administration Specialist
Veterans Healthcare Administration San Diego, CA
10.2016 - 09.2019
Program Support Assistant
Veterans Healthcare Administration Sacramento, CA
04.2014 - 10.2016
Veteran Service Representative
Veterans Healthcare Administration, Los Angeles, CA
12.2012 - 08.2013
Claims Examiner I
Veterans Benefits Administration St Louis, MO
07.2009 - 11.2012
Staffing Supervisor
Veterans Healthcare Administration, St. Louis, MO
11.2006 - 07.2009
PERFORMANCE IMPROVEMENT-LICENSING COORDINATOR
ST. LOUIS UNIVERSITY HOSPITAL, St Louis, MO
03.2005 - 11.2006
PROGRAM SUPPORT ASSISTANT
ST. LOUIS VETERANS HOSPITAL, St Louis, MO
05.2003 - 03.2005
MA - Public Administration
National University
BA - Healthcare Business Administration
National University