Callista Moore
Henderson,NV
Summary
Experienced with managing and motivating sales teams to exceed targets. Utilizes strategic planning and effective communication to drive business growth and enhance client relationships. Strong understanding of market trends and customer needs, ensuring sustained success and competitive advantage.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Lead
Allstate Insurance
01.2024 - Current
- Managed a high volume of inbound calls from customers, addressing concerns and providing solutions within established timelines
- Mentored new team members on effective sales techniques and provided ongoing support to ensure their success within the role
- Cultivated positive relationships with dissatisfied customers through active listening, empathy, and timely resolution of issues
- Fostered positive team dynamics through effective communication, collaboration, and support of colleagues
- Provided exceptional customer service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Field Sales Agent
AAA The Auto Club Group
05.2023 - 12.2023
- Actively solicit new business outside of the office, at business establishments and other locations to create and expand business networks.
- Build rapport critical to establishing customer satisfaction, loyalty and affinity to the AAA brand.
- Generate new sales, retain existing members and grow ACG’s overall book of business through our multiple product offerings.
- Respond to customer inquiries and requests relating to insurance, membership and financial products.
- Partner with Field Managers and other office staff, in cross-selling insurance products to The Auto Club Group’s large membership base.
Sales Agent/Sales Team Lead
Allstate Insurance
12.2019 - 02.2023
- Aggressively work live transfer leads, internet leads, direct mail, cross-sell, and referral lists by making proactive outbound calls and hitting desired activity ratios.
- Persuasive negotiation skills and highly effective listening and communications skills.
- Identifying and qualifying potential prospects generated from a variety of sources, including networking, referrals, marketing, telephone, referrals, and other lead sources.
- Create insurance quotes tailored to clients' needs.
- Cross and up-sell existing customers for new products.
- Exceeded company sales goals for new policies.
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage.
- Closed sales on new policies by presenting insurance options to customers accurately and efficiently.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Addressed clients' indecision, complaints and desires head-on to overcome hesitations and close sales.
Education
High school diploma - undefined
Skills
- Leadership
- Microsoft Excel
- Insurance sales
- Computer skills
- Customer service
- Negotiation
- Phone etiquette
- Microsoft Outlook
- Sales
- Supervising experience
- Administrative experience
- Microsoft Office
- Time management
- Computer literacy
- Customer retention
- Business development
- Flexible and adaptable
- Excellent communication
- Active listening
- Decision-making
Certification
Property and Casualty Insurance License
Accomplishments
#1 Producer at current office since agency opened.
Timeline
Sales Lead
Allstate Insurance
01.2024 - Current
Field Sales Agent
AAA The Auto Club Group
05.2023 - 12.2023
Sales Agent/Sales Team Lead
Allstate Insurance
12.2019 - 02.2023
High school diploma - undefined
Similar Profiles
Cortney RahnCortney Rahn
Claims Adjuster at Allstate InsuranceClaims Adjuster at Allstate Insurance
Ivy FloresIvy Flores
Licensed Insurance Agent at Allstate InsuranceLicensed Insurance Agent at Allstate Insurance
DEEPAK DHINDSADEEPAK DHINDSA
Allstate Sales Agent at Allstate InsuranceAllstate Sales Agent at Allstate Insurance
Hunter ShkapichHunter Shkapich
Senior Insurance Sales Agent at Allstate InsuranceSenior Insurance Sales Agent at Allstate Insurance
Tamika BucknerTamika Buckner
Patient Care Coordinator at Optum RXPatient Care Coordinator at Optum RX