Callum Galpin
Tempe,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Cress Creek Country Club
05.2021 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Server
Kiku Japanese Steakhouse
02.2023 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Coach
Midwest Boom Football
03.2022 - 06.2023
- Utilized positive communication to encourage team and promote integrity and respect.
- Collaborated with other coaches to create and execute game plans.
- Monitored team practices to establish high level of performance.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Taught players how to run specific game plays in order to build cohesive, structured team.
- Analyzed and evaluated team performance metrics to identify areas of improvement.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
Server
Brookdale Senior Living Inc.
10.2019 - 04.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular senior customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Arts - Business Communications
Arizona State University
Tempe, AZ05.2025
Associate of Arts - Business
College of DuPage
Glen Ellyn, IL05.2023
High School Diploma -
Naperville North High School
Naperville, IL06.2021
Skills
- Customer Relationship Management
- Time Management
- Customer Relations
- Staff Training
- Business Administration
- Directing Team Members
- Verbal and Written Communication
- Motivational Leadership
- Building Relationships
- Dining Customer Service
- Sales Expertise
- Guest Relations Management
Certification
Microsoft Office Specialist: Excel Associate (Microsoft 365 Apps)
Timeline
Server
Kiku Japanese Steakhouse
02.2023 - 08.2023
Coach
Midwest Boom Football
03.2022 - 06.2023
Assistant Manager
Cress Creek Country Club
05.2021 - 09.2022
Server
Brookdale Senior Living Inc.
10.2019 - 04.2021
Bachelor of Arts - Business Communications
Arizona State University
Associate of Arts - Business
College of DuPage
High School Diploma -
Naperville North High School
Microsoft Office Specialist: Excel Associate (Microsoft 365 Apps)
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