Callum Hill
Woodstock ,GA
Summary
Dynamic leader committed to impacting environments through advanced behavioral control, demonstrating a strong track record in team leadership, talent development, process optimization, and human insight.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Hiring Manager
Culvers
North Georgia, GA
01.2025 - 12.2025
- Directed hiring and onboarding process improvements across 3 locations, streamlining staffing plans for an efficient hiring system.
- Oversaw staffing and training requirements, ensuring talent alignment with company policies and values to maintain organizational integrity.
- Developed training curricula that reduced company-wide training cost by 4% and increased overall talent capacity, contributing to a 3% labor cost reduction company wide.
- Enhanced learning environment by training trainers on effective teaching methods, improving new hire experience through better onboarding practices.
Director of Operations
Chick-fil-A
Milton, GA
03.2022 - 01.2025
- Raised guest experience scores to 80-84% by building operations systems and daily routines centered on guest satisfaction and employee engagement.
- Cultivated a positive learning environment, reducing turnover and enhancing team determination through strong leadership.
- Developed leaders for key business areas during expansion and remodeling, fostering talent with clear ownership and accountability.
- Enforced company and state regulatory policies through ongoing training and team accountability, ensuring compliance and operational integrity.
Team Member
Chick-fil-A
Canton, GA
10.2020 - 02.2022
- Facilitated open communication and accountability between team and leadership to enhance collaboration.
- Remained calm under pressure and proactively raised issues to the team and leadership for timely resolution.
- Followed company procedures and work processes, serving as a model for standard expectations.
- Maintained clear attendance records by organizing and updating data regularly, and showed flexible availability to support team needs.
Education
Associate of Applied Science - Accounting And Finance
Chattahoochee Technical College
Marietta, GA12-2027
Skills
- Training development
- Process optimization
- Operational compliance
- Customer service excellence
- Team leadership
- Cross-departmental collaboration
- Crisis management
- Relationship management
Certification
- Food Handlers Certification
Affiliations
- Leadership Development
Timeline
Hiring Manager
Culvers
01.2025 - 12.2025
Director of Operations
Chick-fil-A
03.2022 - 01.2025
Team Member
Chick-fil-A
10.2020 - 02.2022
Associate of Applied Science - Accounting And Finance
Chattahoochee Technical College