Overview
Work History
Education
Skills
Software
Certification
Timeline
GeneralManager

Callum Lucas

Customer Service
Leander,TX

Overview

1
1
year of professional experience
3
3
Certifications

Work History

Customer Service Associate

Five Below
Cedar Park, TX
03.2024 - Current
  • Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
  • Streamlined communication with clients for improved service experiences and increased loyalty.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Kept inventory stocked and organized.
  • Assist clients with self checkout.

Host

Chuy's Tex-Mex Restaurant
Cedar Park, TX
09.2023 - 01.2024
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Collaborated with kitchen staff on to-go orders.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.

Education

Diploma - Hospitality/Graphic Design

Rouse High School
Leander, TX

Skills

Helped large volume of customers every day with positive attitude and focus on customer satisfaction

Software

Restaurant POS systems and waitlist

Certification

Food Handlers certificate - Texas

Timeline

Adobe Photoshop

05-2024

Customer Service Associate

Five Below
03.2024 - Current

Adobe Illustrator

02-2024

Host

Chuy's Tex-Mex Restaurant
09.2023 - 01.2024

Food Handlers certificate - Texas

05-2023

Diploma - Hospitality/Graphic Design

Rouse High School

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