LINDSAY PRASS

• Considerable experience working in a customer service environment, with great ability dealing directly with service providers, the public in person, and staff by email, mail, and over the phone inquiries.
• Experienced and proficient using computerized software programs, such as Microsoft Word, PowerPoint and Excel, with outstanding data entry and keyboarding skills focusing on accuracy, able to format text tables, spreadsheets and mail merging.
• Considerable experience performing various clerical duties, with great ability receiving payments, typing correspondence, processing various applications.
• Great ability to set up and maintain various manual and computerized filing system with large volume of information.
• Ability to handle detailed work, focusing on accuracy, and work independently to complete tasks with minimal supervision.
• Considerable mathematical ability to compile statistical summaries and able to balance accounting documents.
• Knowledge of standard office practices and procedure, including but not limited to the City of Toronto procurement processes.
• Outstanding interpersonal skills with ability to communicate effectively, in writing and orally, and have developed great relationship with internal staff and external clients.
• Excellent organizational skills, ability to work co-operatively within a team environment with shared work tasks.
• Extensive experience to organize, plan and manage a high volume of work, while meeting tight deadlines, and able to complete diverse tasks simultaneously.
• Excellent proven problem solving and decision-making skills, demonstrated ability to handle and resolve situations, utilizing knowledge of policies, procedures and practices.
• Ability to support the Toronto Public Service values ensuring a culture of equity, diversity and respectful workplaces.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.