Callysta Smith
Joplin,MO
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
1
1
year of professional experience
Work History
UPS unloaded
UPS
Lenexa, Kansas
08.2021 - 10.2021
- Unloaded packages from UPS trailers onto sorting belts and dock areas to ensure efficient processing.
- Unloaded parcels from truck with care to avoid damage.
- Sorted parcels by destination using UPS package labels and route codes to facilitate timely deliveries.
- Scanned shipments with handheld devices during UPS dock operations.
- Organized and cleaned unloading areas to maintain safety and efficiency during operations. and organized throughout UPS shifts.
- Handled packages safely while unloading and transporting.
- Prioritized safety in the handling of packages to prevent damage. while unloading and transporting.
- Followed all safety regulations when handling heavy materials.
- Categorized products by size, type, and color.
CASHIER/2nd Assistant Manager
Minit mart
Lenexa, Kansas
04.2021 - 10.2021
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Assisted customers with product questions, purchases, and service concerns.
- Managed cash register transactions and balanced point-of-sale records.
- Oversaw daily cash handling procedures and reconciled discrepancies.
- Handled opening and closing tasks for store operations.
- Assisted store manager in daily retail operations and team coordination to enhance overall store performance.
- Communicated staffing needs and store updates to management.
- Resolved customer complaints by empathetically listening, recording details, and offering solutions, ensuring satisfaction and preserving store reputation.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Monitored inventory levels and restocked shelves throughout retail floor.
- Organized merchandise displays and maintained store presentation standards.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Analyzed operational inefficiencies and implemented streamlined processes to improve workflow.
- Ensured compliance with all safety regulations throughout the store premises.
Education
Associate of Science - Business Management
Colorado Technical University
Colorado Springs, CO 08.2026 - 10.2026
Skills
- Cash handling expertise
- Payment processing
- Customer service
- Retail merchandising
- Team leadership
- Team collaboration
- Performance reviews
- Conflict resolution
- Microsoft Excel
- Multitasking and organization
- Order packaging
- Cleaning and sanitizing
- Liquor law compliance
- Gift card handling
- Reports and documents
- Cash management
- Empathy and patience
- Patience and empathy
References
References available upon request.
Timeline
Associate of Science - Business Management
Colorado Technical University
08.2026 - 10.2026
UPS unloaded
UPS
08.2021 - 10.2021
CASHIER/2nd Assistant Manager
Minit mart
04.2021 - 10.2021