CALMAN CHIN
San Francisco,CA
Summary
Organized and dependable customer service professional equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Realtor
Mosaik Real Estate
01.2021 - Current
- Advised and informed prospective clients on current market activities and conditions.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Negotiated, facilitated, and managed real estate transactions of over $30 million dollars.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Employment and Training Specialist
City and County of San Francisco
01.2017 - Current
- Manage a caseload of 100+ English/Bilingual cases and perform case management services, which include developing and implementing training and employment plans and monitoring client progress to maintain compliance with program requirements.
- Interview clients in person and over the phone regarding economic, family, physical and emotional situations, assess need for services and refer clients to appropriate resources such as CalWORKs, Family Stabilization, mental health or domestic violence services and others.
- Conduct in person orientation sessions to explain relevant policies, procedures, regulations, and requirements of the program to new clients and the public.
- Evaluate clients' educational background and work history; identify training and vocational goals; design an appropriate employment plan.
- Utilized Salesforce CRM for client referrals, data entry, journal notes from all client interactions, attendance management.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs by provide advice, information, referrals, resource materials and other assistance to help clients obtain and retain jobs.
- Serve as client advocate; provide emergency, crisis, or general intervention for clients; investigate and resolve client problems by demonstrating empathy and resolving problems swiftly.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in a team environment.
Senior Eligibility Worker
City and County of San Francisco
09.2015 - 12.2016
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Updated client documentation for accurate, compliant and current records.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- De-escalated stressful situations through individual and family crisis interventions.
- Participated in professional development and training opportunities to enhance DEI awareness, de-escalation and interviewing skills.
Education
Economics
San Francisco State University
San Francisco, CASkills
- Results-Oriented Problem Solver
- Customer relationship management (CRM)
- Adaptability and flexibility
- Skilled at Prioritizing Competing Responsibilities
Certification
UC Davis Training Completion:
- Crisis Intervention and De-escalation Techniques
- Motivational Interviewing
- Cultivating Resilience and Accountability
Real Estate Salesperson License - California Real Estate Commission.
Languages
Chinese (Cantonese)
Native or Bilingual
Timeline
Realtor
Mosaik Real Estate
01.2021 - Current
Employment and Training Specialist
City and County of San Francisco
01.2017 - Current
Senior Eligibility Worker
City and County of San Francisco
09.2015 - 12.2016
Economics
San Francisco State University
Similar Profiles
John VanderHammJohn VanderHamm
Realtor at Real Estate Brokers Tasks Keller Williams Real EstateRealtor at Real Estate Brokers Tasks Keller Williams Real Estate
Jill GréauxJill Gréaux
Real Estate Salesperson at CM Fox Real Estate – Greaux Team at CM Fox Real EstateReal Estate Salesperson at CM Fox Real Estate – Greaux Team at CM Fox Real Estate
Scotti GallegosScotti Gallegos
Real Estate Agent at All Real Estate And Young Real EstateReal Estate Agent at All Real Estate And Young Real Estate